Part Time Teller, Silas Deane, Wethersfield, CT

Banco Santander•Wethersfield, CT

18h

About The Position

As a Teller, you engage in assisting with various financial needs and processing transactions. You provide exceptional customer service, resolve concerns, minimize risk, defend against fraud, refer product solutions, and escalate complex issues for timely resolution. Provide an elevated level of exceptional customer service by welcoming customers, minimizing wait times and assisting with their banking needs. Process transactions, including deposits, withdrawals, and transfers. Handle cash and maintain accurate cash drawer balances. Adhere to all bank policies and procedures, including compliance and risk management protocols to prevent fraudulent situations. Recognize opportunities and cross-sell bank products to deepen customer relationships. Engage customers and leverage digital tools to educate them on self-service options. Assist with custodianship, audits, and other operational tasks. Maintain a clean and organized work area, to create a welcoming environment for customers. Responsibilities may extend to supporting nearby branch locations based on business necessity.

Requirements

High school diploma, GED: or equivalent work experience - Required.
6+ Months Cash Handling experience - Required.
6+ Months Demonstrated customer service experience - Required.
Excellent customer service skills and a passion for helping others.
Ability to identify and escalate concerns of risk to appropriate channels.
Ability to follow directions, policies, and procedures.
Effective listening and communication skills.
Comfortable in using digital tools and technology to enhance customer engagement.
Energetic, organized and able to multi-task in a fast-paced, changing environment.
Understands the necessity and value of accuracy and attention to detail.
Computer proficiency and basic math skills.
Ability to work branch hours, which can include weekends and evenings.

Nice To Haves

Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
Experience in Microsoft Office products.

Responsibilities

Provide an elevated level of exceptional customer service by welcoming customers, minimizing wait times and assisting with their banking needs.
Process transactions, including deposits, withdrawals, and transfers.
Handle cash and maintain accurate cash drawer balances.
Adhere to all bank policies and procedures, including compliance and risk management protocols to prevent fraudulent situations.
Recognize opportunities and cross-sell bank products to deepen customer relationships.
Engage customers and leverage digital tools to educate them on self-service options.
Assist with custodianship, audits, and other operational tasks.
Maintain a clean and organized work area, to create a welcoming environment for customers.
Responsibilities may extend to supporting nearby branch locations based on business necessity.