Part Time Teller, South Union, Lawrence, MA

Banco Santander Brazil • Lawrence, KS

359d • $29,250 - $45,000

About The Position

The Part Time Teller position at Santander in South Union, Lawrence, MA, serves as the first point of contact for consumer and small- to medium-sized clients. The role involves assisting clients with resolving product, service, or billing issues, opening or closing accounts, processing transactions, logging requests, and escalating complex issues to the appropriate team for timely resolution. The teller is also responsible for selling targeted products and services as part of client-initiated interactions and maintaining operational integrity. The position requires providing exceptional customer service, adhering to safe deposit box procedures, and educating customers about their financial needs and bank products and services.

Requirements

• High School Diploma or equivalent work experience required.
• 0+ years of cash handling experience in a retail or banking environment required.
• Superior customer service skills.
• General math skills.
• Detail-oriented with the ability to function in a fast-paced and changing environment.
• Excellent communication skills with the ability to be concise, clear, and consistent.

Responsibilities

• Provides exceptional customer service by meeting all customer demands related to straightforward inquiries, with support from more experienced personnel.
• Adheres to safe deposit box procedures and operations guidelines.
• Educates and engages customers in conversations regarding their current and future financial needs.
• Assists in exceeding service goals by minimizing customer wait times and accurately processing transactions.
• Recognizes referral opportunities and provides legendary customer service.

Benefits

• Equal opportunity employer with a commitment to diversity and inclusion.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees