Part-time Support Representative
About The Position
As a Part-time Support Representative, you will assist our KEY control product customers and field engineers with technical issues and general support questions. Some of your duties could involve activating software licenses or special features on their systems and answering support calls from customers then routing them to the appropriate support groups, as required. Associates in this position develop valuable problem resolution and customer service skills while supporting a diverse customer base ranging from automotive dealers to government agencies. Training: On-the-job paid training that appeals to various learning styles is provided and includes: instructor-led courses, reference documentation, hands-on training with labs, and shadowing current support representatives. Training lasts approximately 6 weeks. Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.
Requirements
- PC skills
- Troubleshooting skills
- Professional verbal communication skills
Nice To Haves
- Technical documentation skills
Responsibilities
- Assist KEY control product customers and field engineers with technical issues
- Assist KEY control product customers and field engineers with general support questions
- Activate software licenses
- Activate special features on systems
- Answer support calls from customers
- Route customers to the appropriate support groups
Benefits
- Onsite dining facility offering complimentary breakfast and lunch
- Fitness center
- Onsite medical center
- Sports and social leagues
- Volunteering initiatives through our Associate Foundation
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
