Part Time Support Lead

Five Below • Downey, CA

1d • Onsite

About The Position

At Five Below, the company's purpose is to help people 'Let Go & Have Fun' in an amazing experience with unlimited possibilities and low-priced products. The company emphasizes its culture, known as 'The Five Below Way,' which is based on values and behaviors that inspire associates. Five Below is a leading growth retailer offering trend-right, extreme value, high-quality products, with most items priced between $1 and $5, and some beyond $5. Founded in 2002 and headquartered in Philadelphia, Pennsylvania, Five Below currently operates over 1,900 stores in 46 states. The Part Time Support Lead role is crucial in ensuring excellent customer service, supporting daily store operations, and contributing to sales growth.

Requirements

• High School Graduate or equivalent
• Minimum 1 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Nice To Haves

• College experience preferred

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.

Benefits

• Health coverage
• Financial wellness
• Personal wellness
• Benefits, bonus and incentive payments, and other forms of compensation may be provided as part of a total compensation package.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees