Whitman College Bookstore Part Time Supervisor

Barnes & Noble Education • Walla Walla, WA

20h • $19 • Onsite

About The Position

Barnes & Noble College is seeking a resourceful, driven, adaptable, and customer-focused team member to work varying or set schedules on a weekly basis year round as a part-time Supervisor. The Supervisor will provide assistance to the management team, have oversight for team members within a specific department, satellite location, or store in the absence of upper management while providing outstanding customer service to the academic and co-curricular community.

Requirements

• 2+ years’ experience in a retail setting preferred
• High school diploma/GED preferred
• Outstanding customer service skills to match customers to products that meet their needs
• Basic reading, writing and accounting skills required
• Excellent customer service and communication skills needed
• Strong interpersonal, communication, and problem solving skills
• Ability to work a flexible schedule including evenings, weekends, and holidays

Responsibilities

• Support the management team
• Be a resource for all departments
• Model customer service
• Drive sales
• Skillful problem solver
• Spend the majority of your time on the sales floor coaching and modeling Wow customer service
• Help train and oversee the daily work activity of team members in one or more departments in the store or for specified operational functions
• Be knowledgeable about department and store operations
• Provide outstanding customer service to the academic and co-curricular community
• Help enforce loss prevention procedures
• Ensure that your area of responsibility is maintained, properly merchandised and the store is operationally sound
• Maintain a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members
• Help resolve customer issues and complaints and escalating problems to the management team when necessary
• Assist in the daily operation of the store in partnership with the management team and act as the Manager-on Duty in the absence of the manager or at satellite locations
• Assist with assigning work and providing focused direction to team members to manage and accomplish multiple projects to ensure the proper execution of the workload
• Assist with processing sales transactions involving cash, credit, or financial aid payments as needed
• Part-time positions require availability to work on a weekly basis year round. Schedules may be set or vary to meet the needs of the store
• Routine housekeeping including, for example, dusting, mopping, window cleaning, vacuuming, trash removal

Benefits

• Get paid sooner! Daily Pay earned wage access is available to all store employees.
• Employee Discount
• Paid sick time (accrued based on time worked)
• Eligibility to participate in a 401k (after the completion of 1000 hours worked in a 12 month period)
• Commuter Benefits
• Eligibility for each plan may Include a waiting period and may require the employee to enroll during a stated eligibility period.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED