Keyholder- Favorite Daughter Part Time Stylist, Beverly Hills
About The Position
The Stylist Key Holder is responsible for partnering with the Store Manager and Assistant Manager to help motivate the store team to uphold our tradition of creating a memorable shopping experience for all of our customers. Specific responsibilities of theStylist Key Holder position include but are not limited to: Sales Generation Consistently motivates the sales team to ensure they are achieving and exceeding individual sales goals and other key performance indicators (KPIs) as determined by the Company. Supports the Store Manager in the achievement of total store goals and KPIs as determined by the Company. In partnership with Store Manager and Assistant Store Manager, educates the sales team on store sales plan, personal sales goals and store statistics and motivates the team to achieve goals. Leading by example on Sales Floor and achieving individual sales goals. Customer Service Creates a customer service focused environment by consistently exhibiting best practices with regards to customer service, sales generation and customer outreach. Demonstrates sales leadership by maintaining high energy, playing an active role on the sales floor and coaching associates on clienteling processes and standards. Develops a strong knowledge of Company history, brand aesthetic, brand philosophy and lifestyle and effectively communicates such information to sales team and customers in order to assist with sale generation. Develops a strong knowledge of Company products, including sizing, materials, construction, inventory level and sales trends and effectively communicates such information to customers in order to assist with sale generation. Handles escalated Customer Service issues or concerns. Assists with other Customer Service related projects as directed by Store Manager. Team Development Coordinates the daily activities of the sales team. Ensures that all team members are complying with Company Policy & Procedures and escalates possible violations to Store Manager. Participates in the training of new associates on Company Policy & Procedures, Company history and brand aesthetic as well as Company products and Customer Service standards as directed by the Store Manager. Acts as role model for the sales team by consistently exhibiting best practices with regards to customer service and sales generation. Provides recognition to team members for exceptional performance. Provides constructive feedback and coaching to team members to address performance concerns and encourage continued growth and development. Partners with the Store Manager to develop and train internal talent. Operations & Presentation Complies with all Company policies and procedures, including but not limited to those found in the Company Employee Handbook and those communicated by Management. Performs and coordinates store opening and closing procedures in compliance with Company procedures, including counting register funds, completing deposits, opening and closing registers and securing the store. Processes all POS transactions (sales, returns and exchanges) quickly, accurately and efficiently and processes repair requests in accordance with Company process and policies. Ensures that sales floor always meets Company Standards with regards to merchandising, visual presentation and housekeeping. Ensures that display product is in good condition and marked appropriately. Complies with Company policy and procedure regarding merchandise and store security in an effort to minimize Loss Prevention risks. Communication Demonstrates a high level of professionalism and enthusiasm in communication with clients, peers, management and corporate partners. Participates in weekly Manager’s conference call as required. Communicates sales reports as required by Company procedures.
Requirements
- 2-3 years of retail sales experience required
- Proven track record of sales generation and customer service
- Interest in fashion and trend awareness required
- Strong computer skills-proficient in Outlook, Excel and Word
- Effective communication and presentation skills, both written and verbal
- Excellent time management skills
- Ability to work a flexible schedule to meet the needs of the business, including nights and weekends
Responsibilities
- Motivates the sales team to achieve sales goals and KPIs
- Supports the Store Manager in achieving store goals and KPIs
- Educates the sales team on sales plans, goals, and statistics
- Leads by example on the sales floor
- Creates a customer service-focused environment
- Exhibits best practices in customer service and sales generation
- Coaches associates on clienteling processes and standards
- Develops knowledge of Company history, brand aesthetic, and products
- Handles escalated Customer Service issues
- Coordinates daily activities of the sales team
- Ensures team compliance with Company Policy & Procedures
- Participates in training new associates
- Acts as a role model for the sales team
- Provides recognition and feedback to team members
- Partners with the Store Manager to develop and train internal talent
- Complies with Company policies and procedures
- Performs and coordinates store opening and closing procedures
- Processes POS transactions and repair requests
- Ensures the sales floor meets Company Standards
- Complies with Company policy on merchandise and store security
- Demonstrates professionalism in communication
- Participates in weekly Manager’s conference call
- Communicates sales reports
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
251-500 employees
