Part-Time Student Services Representative

Ozarks Technical Community College•Waynesville, MO

40d•$13 - $17•Onsite

About The Position

The part-time Student Services Representative position assists students, prospective students, staff, faculty, and external constituents by in person and by phone with financial aid, admissions, registration, payment, and general information. Additionally, this position assists with email, Live Chat, and various office tasks.

Requirements

Prior customer service experience.
Ability to effectively manage multiple priorities at the same time.
Must be detail oriented.
Ability to work well with others.
Strong oral and written communication skills.
Ability to use information technology for professional productivity (such as Microsoft Office Suite).

Nice To Haves

Prior student services experience.
Experience with Colleague.
Experience working within a collegiate setting.

Responsibilities

Provide quality customer service to the college's diverse internal and external constituents in person and by phone.
Provide general information and services related to the various processes within Student Services including admissions, testing, advisement, financial aid, registration and counseling via phone, e-mail and face-to-face.
Serve as the initial contact for current and prospective students, as well as community members and campus visitors at the Waynesville Education Center.
Assist with the facilitation of STAR Seminars, administration of proctored testing and coordination of student picnics and other events on campus.
Use active listening to communicate information in a clear and concise manner.
Utilize problem solving skills to resolve complex student issues.
Work closely with departments from across the college to communicate accurate and timely information.
Communicate in a pleasant and professional manner.
Communicate student issues to supervisor or applicable personnel when appropriate.
Assist with preparing printed letters for outgoing mail.
Follow FERPA guidelines for student privacy.
Exhibit exemplary attendance and punctuality.
Comply with college policies and procedures.
Perform assigned responsibilities, duties, and tasks according to established practices, procedures, techniques, and standards in a safe manner and with minimal supervision.