About The Position

This position reports to the Call Center Director and will be responsible for enhancing the caller’s overall customer service experience by providing timely support, accurate information, and promoting more progressive use of the MyCSN system. This position provides additional operational support to the Office of the Registrar, Student Financial Services, the Cashier’s Office, and all other CSN Departments on a daily basis.

Nice To Haves

  • Customer service, call center, or related experience
  • Ability to communicate effectively to a variety of audiences
  • Computer literate
  • Data entry maintenance and/or keyboard skills
  • Ability to work assigned shift

Responsibilities

  • enhancing the caller’s overall customer service experience by providing timely support
  • providing accurate information
  • promoting more progressive use of the MyCSN system
  • providing additional operational support to the Office of the Registrar
  • providing additional operational support to Student Financial Services
  • providing additional operational support to the Cashier’s Office
  • providing additional operational support to all other CSN Departments on a daily basis
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