Part-Time Store Supervisor - Battlefield Mall 211

Forever 21 • Springfield, MO

409d

About The Position

The Part-Time Store Supervisor at Forever 21 plays a crucial role in enhancing the customer experience and supporting operational functions within the store. This position is responsible for fostering teamwork, ensuring customer satisfaction, and maintaining visual merchandising standards. The supervisor will lead by example, demonstrating exceptional customer service and sales skills while managing various store tasks and supporting the overall success of the store.

Requirements

• Must have a high school degree or equivalent.
• Minimum of one year of retail sales experience and previous cash handling experience is preferred.
• Must be energetic and charismatic.
• Must have excellent communication, organizational and time management skills.
• Must have excellent interpersonal skills and be able to act with integrity and business maturity to ensure that all business is conducted without bias or prejudice.
• Must be able to complete sales transactions in POS register system.
• Must be able to work under close supervision and comprehend detailed instruction.
• Must be able to spend up to 100% of the working time standing and walking.
• Must be available to work a flexible schedule to meet the needs of the business, which may include closing shifts, weekends and holiday shifts.
• Must be able to lift and carry up to 50 lbs., perform frequent standing, walking, repetitive finger, hand and wrist motions, as well as bending, stooping, reaching, squatting, kneeling, pushing, pulling, climbing ladders, and work with cleaning chemicals.

Responsibilities

• Consistently creates a welcoming environment and experience for the customer.
• Quickly responds to customer inquiries and needs and assists other Leads and Brand Ambassadors when needed.
• Demonstrates a can-do attitude and proactively seeks opportunities to deliver exceptional customer service.
• Applies above average selling skills to engage with customers and provide knowledge of the brand.
• Follows the Company's Customer FIRST model (Friendly Greeting, Identifying Needs, Responding, Suggesting & Styling and Thanking).
• Leads the customer service experience by setting the pace and standards for all employees and promoting company programs while providing feedback to other Leads and Brand Ambassadors.
• Identified as a specialist associate that can be a role model in all functions of the store.
• Spends at least 60% of the shift performing Leader on Duty tasks.
• Coordinates the go-back process and replenishment from the fitting rooms, cash wrap, and sales floor areas by educating and providing feedback to Brand Ambassadors.
• Ensures that POS is reconciled with accurate balances and all deposits prepared as defined through policy and procedures.
• Supports sales productivity programs and highlights best practices on the sales floor and fitting room utilizing company recognition and incentive programs.
• Partners with visual merchandising team to ensure proper flexing and maintenance of merchandise presentation.
• Leads overall store earning by driving top line sales while managing controllable contribution.
• Understands and utilizes daily sales reports to direct and prioritize tasks.
• Adapts to a fast-paced environment, capable of managing multiple priorities at once.
• Supports all management, visual and sales teams consistently.
• Provides support in all cross functional departments, including but not limited to, store maintenance.
• Helps set the tone and standards that drive customer satisfaction and that will lead the business to be recognizable within the market.

Benefits

• Competitive staff discounts across all Sparc brands (30-60% off)
• Career advancement opportunities - within retail and our corporate offices
• A flexible schedule
• Forever 21 Ignite: Education Benefit in partnership with Campus.edu to obtain an Associate Degree with an exclusive College Scholarship from Forever 21

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
• Education Level: High school or GED
• Number of Employees: 251-500 employees