Madhappy South Coast Plaza Part-Time Store Associate

Madhappy•Costa Mesa, CA

8h•$18•Onsite

About The Position

Madhappy is a Los Angeles-based clothing brand made for a community of optimists, born in 2017. Madhappy uses apparel, events, and experimental retail spaces â including its permanent flagship in West Hollywood â to explore a personal expression as a means to an improved state of mind. Its own seasonal stores â with past and present locations including New York City (Soho), Aspen, Miami, East Hampton, and Tokyo â are each designed to reflect their site, while still sharing the brandâs DNA. The brand currently produces a selection of ever-evolving, evergreen classic styles, seasonally available collections and collaborations. Madhappy supports research and awareness in mental health through The Madhappy Foundation (a 501c(3) non-profit) and writes Local Optimist, a print magazine. Each to celebrate us as works-in-progress, and the personal and collective expression that is a part of that. About the job We are looking to hire a part-time store associate for Madhappy South Coast Plaza. In this position, you will be responsible for ensuring superior service to all customers, maintain high-standards of operations for the store, and represent what Madhappy stands for well. This role will report directly to our store supervisor and store manager. This role will be expected to work at our location opening in South Coast Plaza.

Requirements

1+ years of retail associate experience
Must be available on weekends
Preference for experience in fashion/apparel
Previous experience working in a small team environment
Ability and willingness to work a flexible schedule, including evenings, holidays and weekends, if needed
Ability to work the duration of the store opening, as needed
Proven interpersonal skills, with the ability to communicate professionally, patiently and effectively with customers and team members
Familiarity with the Madhappy brand and mission

Nice To Haves

Can thrive in a high volume, high traffic start-up environment
Detail oriented and culturally aware
Interest in fashion/apparel and mental health
Honest & have integrity
Ability to think critically and solve problems when they arise
A digital awareness and interest, with an ability to comfortably navigate social media and e-commerce sites

Responsibilities

Establish a constant focus on brand, continually driving engagement, knowledge and passion for the brand across the store team
Welcome and connect with every customer by greeting, answering questions, directing customers to merchandise, and recommending styles to fit their personal needs
Develop and nurture relationships with repeat customers, frequently engaging them pre and post visits (communication on promotional events, follow-up on purchases, just checking in!)
Monitor customer feedback, working with your storeâs leadership team, to share information with key stakeholders accordingly
Maintain store aesthetics by making sure product presentation is upheld; edging, making sure tags are tucked in, arranged by size, uniform in color, and that the garments are folded and hung properly
Keeping up the store appearance by cleaning fitting rooms, displays, wiping down mirrors, dusting, and maintaining organization
Understand merchandising, product placement, product care and provide our customers with a friendly and seamless shopping experience
Receiving, returning and transferring shipments, including online fulfillment and store-to-store transfers
Work closely with the store manager to ensure constant communication amongst the team, and all operations are running in a smooth manner