The Ski Valet stores and retrieves guest ski equipment in an efficient and courteous manner. Assists in numerous functions related to maintaining efficient and high-quality shop operations. This position reports to the Front Office Manager.
Provide fast, accurate and appropriate storage and retrieval of a variety of winter sports equipment
Greet guests and maintain a friendly and helpful attitude when dealing with guest needs
Act independently to assure efficient, clean and organized shop/facilities operations at all times
Maintain a broad knowledge base adequate to answer all guest equipment-related queries as well as a variety of resort-wide information
Acquire and retain detailed Rental and Retail product knowledge to best serve guests
Utilize great attention to detail in the completion of all tasks and in supporting daily shop operations
Run skis and snowboards over waxing equipment when required
Comply with required risk management and indemnification procedures
Other duties as assigned
High School Diploma or equivalent required
1 year previous rental shop experience preferred
1 year previous customer service experience preferred
Must pass ski manufacturers' binding certification (on-the-job training provided)
Bi-lingual language skills (Spanish, Portuguese, French or others) preferred