Part-Time Services Technician- W2
About The Position
Onsite Level 2 Desktop Technician providing hands-on, enterprise-level support for Windows endpoints, hardware, and peripherals. Responsible for advanced Windows troubleshooting, ServiceNow ticket ownership, and coordination with remote escalation teams. This role requires strong technical ownership, customer-facing communication, and end-to-end incident resolution in a fast-paced environment. The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here. Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
Requirements
- 3–5 years of enterprise deskside or Level 2 desktop support experience
- Advanced Windows 10/11 troubleshooting in a domain or hybrid environment (Active Directory / Entra ID)
- Hands-on ServiceNow ticket queue management (SLAs, prioritization, ticket hygiene)
- Experience with enterprise tools including: ServiceNow Microsoft Intune / Endpoint Manager Active Directory
- Cisco video conferencing / conference room technology
- Solid networking fundamentals (DHCP, DNS, IP addressing, VLAN awareness)
- Strong hardware troubleshooting skills (endpoints, docks, displays, printers)
- Excellent customer service, communication, and documentation skills
Responsibilities
- Level 2 Windows Endpoint Support
- Troubleshoot Windows 10/11 issues: performance, login failures, user profiles, OS errors, application failures, GPO/registry, and driver conflicts
- Support Microsoft 365/O365, VPN clients, BitLocker, and endpoint security tools
- ServiceNow Ticket Management
- Own Incident, Request, and Interaction tickets end-to-end
- Prioritize workload based on SLAs and business impact
- Maintain accurate documentation, clear work notes, and proactive user communication
- Onsite Hardware & Peripheral Support
- Printer and MFP troubleshooting (drivers, queues, jams, network mapping)
- Hardware break/fix for laptops, docks, monitors, keyboards, and peripherals
- Laptop Refresh & Deployment
- Execute imaging/provisioning, data migration, asset tagging, and user handoff
- Wipe, reimage, and redeploy devices ensuring compliance, encryption, and inventory accuracy
- Ad-Hoc & Field Support
- Provide walk-up and scheduled deskside support
- Assist remote teams by collecting asset details, IP/MAC data, port info, cable tracing, and photos per documented playbooks
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
