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In Customer Care we are focused on delivering the desired customer experience for each of our customers. Everything we do starts with the customer and our information about the customer. That information is collected and managed by our Customer Experience Strategy group. Each of our organizations, though completely dependent upon each other, are the experts in their area and will further drive PG&Es alignment around the customer. Customer Service Representatives (CSRs) within Credit Operations' main responsibilities consists of being customer service focused, identifying the company and customer's needs are met by communications/assistance in person, by phone, and by computer to assist internal and external clients with customer inquiries, billing issues, service requests, and emergency orders; uses computer to research and analyze account information to satisfy customer and internal Company employee inquiries. This is an International Brotherhood of Electrical Workers (IBEW) Local 1245 represented classification, which has over 100 years of experience representing employees at PG&E. This job is subject to collective bargaining. PG&E is providing the hourly rate that the company in good faith believes it might pay for this position at the time of the job posting. This position is subject to collectively bargained hourly wage rates and increases. The starting wage rate for this position is $27.31 per hour. This wage rate is specific to the locality of the job. The wage rate is based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, collective bargaining agreements, and internal equity. Service Representatives are required to complete a 6-week paid training program. You will be working full-time (40 hours/week) during these initial 6 weeks of training. Trainings will be Monday-Friday from 8:30AM - 5:00PM. The training program will take the participants through an online learning portal that will allow the learner to experience various components of the job through simulations, class activities, instructor-led discussions, and on the job call taking. After training, a hybrid work option could be available up to 3 times per week.
