Part Time Service Representative I

PG&E • Stockton, CA

349d • $27 • Hybrid

About The Position

In Customer Care we are focused on delivering the desired customer experience for each of our customers. Everything we do starts with the customer and our information about the customer. That information is collected and managed by our Customer Experience Strategy group. Each of our organizations, though completely dependent upon each other, are the experts in their area and will further drive PG&Es alignment around the customer. Customer Service Representatives (CSRs) within Billing Operations are the behind the scenes "problem solvers" of our company to ensure our customers receive their only monthly touchpoint from PG&E --- their electric and/or gas bill. The CSRs main responsibilities consist of processing transactions required to establish and bill our customers accurately and in a timely manner, supporting customer requests and supporting various customer programs.

Requirements

• Must be at least 18 years of age
• Must possess a High School diploma, GED or equivalent work experience
• Minimum one year work experience in a customer service position with direct customer contact either in-person, phone or by email in a fast-paced, structured environment
• Must complete 6 week Customer Service Representative (CSR) Training program
• Demonstrated ability navigating multiple computer programs and internet webpages
• Demonstrated ability using computer equipment including, but not limited to keyboard, mouse and multiple monitors
• Internal PG&E employees: Must have qualified on the Clerical Test Battery (CTB) and Work Orientation Inventory (WOI) exams prior to applying
• External and Hiring Hall candidates: Must qualify on the Clerical Test Battery (CTB) and Work Orientation Inventory (WOI) exams prior to interviewing

Nice To Haves

• 2 or more years of work experience in a customer service position with direct customer contact either in-person, phone or by email in a high-paced, structured environment
• Minimum one year experience using Microsoft Office Suite including but not limited to Word, Excel and Outlook
• Associate's degree or higher from an accredited college or institution
• To better represent the communities we serve, applicants who live within 50 miles of the work location listed will be given preference

Responsibilities

• Ensure safe work practices, attend and participate in required safety and professional trainings, continually ensure the safety of self, colleagues and the public
• Acknowledge customers (both external and internal) concerns by being courteous, empathetic and professional at all times
• Respond to inquiries and successfully resolve customer issues by taking corrective action on behalf of the customer in an efficient and accurate manner
• Listen effectively; use probing skills to obtain relevant customer information and quickly establish relationships
• Utilize various computer programs to research and analyze account information to satisfy internal and external customers with billing issues and customer inquiries
• Act professionally and ethically in all situations
• Serve the customer and perform the job in a safe manner
• Listen effectively; use probing skills to obtain relevant information and establish rapport quickly with customers and co-workers
• Use interpersonal skills, communication skills; both written and verbal to assist customers and fellow-team members
• Must have decision making ability and effective judgment making skills
• Effectively operate all required PG&E applications and systems
• Ability to work in a fast paced environment which is subject to change based on business needs

Benefits

• Hourly rate of $27.31
• 6-week paid training program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Utilities
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees