Part Time Seasonal Service Team Member

Michaels • Parsippany-Troy Hills, NJ

90d • $15 - $17

About The Position

As a Part Time Seasonal Service Team Member at Michaels, you will deliver friendly customer service, assist customers in shopping the store, and ensure a fast and friendly checkout experience. Your responsibilities will include completing truck unloading and merchandise duties throughout the store, maintaining store recovery standards, and helping customers locate products. You will also engage customers on the benefits of the Rewards program and Private Label Credit Cards, educate them on the Voice of Customer (VOC) survey, and assist with Omni channel processes such as Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS). Additionally, you will participate in stocking, planogram processes, and merchandise recovery to ensure a well-merchandised and in-stock store. You will support shrink and safety programs and adhere to Standard Operating Procedures (SOPs) and Company policies.

Requirements

• Preferred retail and/or customer service experience.
• Ability to remain standing for long periods of time.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.
• Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.

Responsibilities

• Deliver friendly customer service and assist customers in shopping the store.
• Ensure all customers receive a fast and friendly checkout experience.
• Complete truck unloading and merchandise duties throughout the store.
• Maintain store recovery standards to deliver Brand Promises.
• Help customers locate products and provide solutions.
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unload, stocking, and planogram (POGs) processes.
• Complete merchandise recovery and maintenance including the merchandise return/go back process.
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and Company programs.
• Interact with others in an accepting and respectful manner.
• Remain positive and respectful, even in difficult situations.
• Cross train in Custom Framing selling and production.
• Perform other duties as assigned.

Benefits

• Health insurance (medical, dental, and vision).
• Paid time off.
• Tuition assistance.
• Generous employee discounts.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
• Education Level: No Education Listed