Part Time Sales Team Leader - Tyler, TX

James Avery • Tyler, TX

106d

About The Position

This position will function as a front line member of the Retail Store Leadership Team at our Broadway Square Mall location in Tyler, TX. The role involves assisting Store Management with in-store supervision, directing personnel, and providing effective leadership to all associates. The individual will display the highest level of customer service in all areas, resolve guest issues effectively, and keep supervisors informed of product, guest, and/or personnel issues. Responsibilities include monitoring and approving guest returns in accordance with retail policies, providing feedback on associates' guest service levels, and utilizing the GUESTS program when interacting with guests on the sales floor or phone. The position also involves preparing and reviewing supply orders, performing leadership responsibilities for store opening and closing duties, and providing training to associates with an emphasis on guest service and sales.

Requirements

• High school degree or equivalent.
• Minimum 1-year retail or customer service experience preferred or equivalent education/experience.
• Previous supervisory experience preferred.
• Pass a background check and drug screening that meets Company standards before beginning.

Responsibilities

• Assist Store Management with in-store supervision and directing personnel.
• Provide effective leadership to all associates.
• Display high levels of customer service in all areas.
• Resolve guest issues effectively and keep supervisors informed of product, guest, and personnel issues.
• Monitor and approve guest returns in accordance with retail policies.
• Monitor associates' guest service levels and provide feedback as needed.
• Utilize GUESTS program when interacting with guests on the sales floor or phone.
• Prepare and review supply orders from the JAC warehouse and prepare orders for other items through applicable purchasing channels.
• Perform leadership responsibilities for store opening and closing duties.
• Provide leadership and training to associates in all areas of responsibility with emphasis on guest service and sales.
• Coordinate regular associate training and/or seasonal associate training.
• Delegate assignments to associates.
• Assist in the annual inventory process and ensure compliance with established processes and guidelines.
• Assist in inventory cycle counting, inventory adjustments, shipping, and receiving of merchandise while following company procedures.
• Notify appropriate retail and corporate when inventory issues are discovered.
• Participate and assist in conducting regularly scheduled store meetings.
• Implement plans to effectively participate in company special events and/or promotions.
• Develop and conduct team building activities.
• Monitor product trends and changes in retail and communicate to District Manager.
• Be fully trained to operate all service equipment and train staff to operate all service area equipment and small tools.
• Ensure product care services meet/exceed operational standards.
• Perform staging, setup, maintenance, and replacement of display items using visual merchandising guide parameters.
• Assist store management in maintaining company standards for overall store presentation.
• Process employee purchases in the absence of Store Manager or Assistant Manager or Co-Manager.
• Ensure company security procedures are used to protect assets.
• Review/create employee schedules in the absence of Store Manager or Assistant Manager or Co-Manager.
• Approve store schedules ensuring they follow operational and budgetary guidelines and customer service levels are met.
• Demonstrate strong written and verbal communication skills, attention to detail, and organizational skills.
• Observe all safety regulations and participate in safety training; report unsafe conditions to appropriate personnel.
• Adhere to all company policies including attendance guidelines and electronic communication guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
• Education Level: High school or GED