About the position
Come join the team that is reinventing home! Wayfair is hiring for our Birch Lane retail store! If you are looking for rapid growth, constant learning and dynamic challenges, this store might be the future home for your career. The pay for this position is $17.05-19.90/hr however, base pay offered may vary depending on location, job-related knowledge, skills, and experience.
Responsibilities
- Provide an authentic, friendly customer experience that exemplifies our Wayfair commitment to relentless customer focus.
- Drive sales in the store by asking great questions to understand customer needs, guiding them through their questions, providing product options (both within store and our endless aisle/online assortment via web and app) that leads to a satisfied customer experience.
- Demonstrate confidence in closing the sale and educating customers on various ways to purchase including through POS, Online, our App or through a Quote.
- Assist walk-ins on the sales floor and in the design studio as needed.
- Be an expert in the services offered in store and online - credit, financing, warranty, installation and delivery, always considering value adds to client purchases.
- Participate in all operational aspects of the store including but not limited to: processing new products, floor sets, replenishment, substitutions and general upkeep of the store.
- Exemplify a positive and professional attitude on a daily basis with customers and your team members.
- Bring a willingness to share innovative ideas and solutions to continuously improve team operations.
- Engage in a high energy, focused and dynamic work environment where there can be rapid changes in products, promotions, offerings and operations.
Requirements
- 1+ years of retail sales experience (preferably in a design related environment). Interior design, specialty sales experience a plus.
- Passion for great customer service and a drive to exceed sales targets.
- Strong organization, self-motivation, communication and relationship management skills.
- Track record of thriving in a fast paced and changing environment, with an ability to adapt and grow.
- Demonstrated ability to work within a team sales environment.
- Technical acumen to learn necessary software; proficiency in Google and Microsoft Office applications preferred.
- Ability to work a flexible schedule, including nights, weekends, and holidays.
Benefits
- Medical benefits
- Financial benefits
- Generous employee discount
