Part Time Sales and Service Specialist

The Hertz • Mesa, AZ

70d • $22

About The Position

The Sales and Service Specialist, TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the Mobility Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers.

Requirements

• Ability to work in a fast-paced environment with a variety of tasks.
• Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
• Previous customer service experience.
• Strong time management and organizational skills are required.
• Computer literate and detail-oriented.
• Must have a valid driver's license with an acceptable driving record.

Nice To Haves

• Knowledge of customer service resolution practices.
• Excellent communication techniques.
• Sales Management/Coaching ability.

Responsibilities

• Ensure optimal operational efficacies to provide customers the best rental car experience
• Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.
• Assist customers with various post rental inquiries that involve the rental and billing process
• Work in a fast-paced environment, while providing helpful customer service that enhances the customer's rental experience.
• Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.
• Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.
• Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.
• Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.

Benefits

• Wage: $22.00/hr

What This Job Offers

• Industry: Rental and Leasing Services
• Number of Employees: 5,001-10,000 employees