Part Time Sales and Service Specialist

The Hertz Corporation • Haverhill, MA

119d • $18

About The Position

The Part Time Sales and Service Specialist, TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the Part Time Sales and Service Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers. Ensure optimal operational efficacies to provide customers the best rental car experience. Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers. Assist customers with various post rental inquiries that involve the rental and billing process. Work in a fast-paced environment, while providing helpful customer service that enhances the customer's rental experience. Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more. Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures. Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections. Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.

Requirements

• Ability to work in a fast-paced environment with a variety of tasks.
• Demonstrate professionalism, enthusiasm, and outstanding communication skills.
• Previous customer service experience.
• Strong time management and organizational skills.
• Computer literate and detail-oriented.
• Must have a valid driver's license with an acceptable driving record.

Nice To Haves

• Fluency in languages other than English is encouraged.

Responsibilities

• Facilitate the rental car experience for Lyft and/or Uber drivers.
• Assist in creating rental car reservations and processing rentals.
• Provide clean and safe vehicles to customers.
• Handle post rental inquiries related to rental and billing processes.
• Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program.
• Communicate effectively about rental requirements and procedures.
• Maximize revenue opportunities by soliciting business from customers.
• Prepare vehicles for customer pick-up, including cleaning and checking for damage.
• Fill gasoline tanks and check fluid levels of vehicles.

Benefits

• $18.50/hr wage.

What This Job Offers

• Job Type: Part-time
• Industry: Rental and Leasing Services