Part-Time Retail Supervisor

Lakeshore Learning Materials•Merriam, KS

11d•Onsite

About The Position

Opportunity knocks at the Lakeshore Learning Store. Are you ready? You don’t need a background in education, but a desire to learn is essential! As one of our store managers, you get to develop a first-class team, implement plans to maximize store sales, and provide our customers with an unforgettable retail experience—all in a fast-paced, fast-changing environment that demands operational expertise. Sound challenging? It is. But with success comes reward. Providing great customer service isn’t just a goal—it’s the essence of who we are. Our energetic and friendly approach to exceeding each customer’s expectations is a hallmark of over 50 Lakeshore Learning Stores nationwide. Each customer knows that walking through our doors means experiencing unbeatable service with an amazing depth of product knowledge every time they visit. Lakeshore Learning Store managers have a knack for leading by example. In fact, this is the glue that holds our successful retail team together. No job is too small to tackle…and no team success is too small to celebrate.

Requirements

Passion for providing excellent customer service
Positive and proactive approach to management and working as a team
Excellent communication and training skills
Exceptional time management and organizational skills
Ability to demonstrate company standards and reinforce them with the entire team
Strong desire to recognize and reward achievements—big and small
Capacity to give regular and clear feedback to team
Ability to provide and receive constructive criticism
Capacity to multitask to meet simultaneous demands
1-year related retail management experience
Ability to work a flexible schedule, including nights and weekends
Knowledge of retail POS systems

Nice To Haves

Preferred experience with customer outreach and driving customer loyalty through brand awareness initiatives

Responsibilities

Building Talent Support the recruitment and development of the sales team
Support the training and development of new sales associates
Provide ongoing coaching and feedback to team members
Assist in driving workplace engagement and motivation within the store
Building Service Standards Surpass expectations regarding customer service and empowers team to adhere to customer service protocols
Seek and communicate customer feedback regarding school and home use of products
Build a unique and lasting relationship with customers
Train staff on new products and promotions
Monitor and maintain company expectations around store presentation standards, retail policies and procedures, store cleanliness and safety standards
Building Revenue and Operational Excellence Assist in inventory management and stock control
Help with cash handling and reconciliation processes
Operate as keyholder with responsibility to support opening/closing of store and cash registers
Assist in employee scheduling and payroll approvals to support optimal staffing
Support sales initiatives, promotional activities, and the retail store’s outreach programs to raise awareness and foster relationships that support Lakeshore’s goals