Part-Time Retail Sales Associate

Kohl's•Grafton, ND

1d•Onsite

About The Position

In this role, you will deliver excellent customer service in point of sale and customer services processes while focusing on consistent execution and operational efficiency. You will deliver speed of service transactions while creating a compelling customer experience. You will engage customers by greeting them and offering assistance with products and services, operate a cash register, scan items, bag merchandise and properly handle different methods of payment. You will accurately and efficiently execute point of sale and customer service standards based on company guidelines providing courteous, friendly, fast and efficient service. You will meet or exceed individual goals (e.g., credit, loyalty) and support inventory accuracy through accurate completion of all required point of sale and merchandise disposition practices. You will also support the training process for new hires on the service team, including teaching process best practices, proper point of sale procedures, using available tools and resources while meeting Kohl’s brand standards. You will participate in daily service processes (e.g., register and cash balancing, change orders, replenish supplies).

Requirements

Excellent customer service skills and ability to multi-task with strong attention to detail
Verbal/written communication and interpersonal skills
No retail experience required
Must be 16 years of age or older
Flexible availability, including days, nights, weekends, and holidays
Ability to perform the accountabilities listed in the “What You’ll Do” Section
Ability to satisfactorily complete company training programs
Ability to comply with dress code requirements
Basic math and reading skills, legible handwriting, and basic computer operation
Ability to operate and communicate on multiple frequency devices, handheld scanners, and other technology equipment as directed
Ability to maintain prompt and regular attendance and meet scheduling requirements as set by the company
Perform work in accordance with the Physical Requirements section

Nice To Haves

Client facing retail or service industry experience

Responsibilities

Engage customers by greeting them and offering assistance with products and services, operate a cash register, scan items, bag merchandise and properly handle different methods of payment
Accurately and efficiently execute point of sale and customer service standards based on company guidelines providing courteous, friendly, fast and efficient service
Meet or exceed individual goals (e.g., credit, loyalty)
Support inventory accuracy through accurate completion of all required point of sale and merchandise disposition practices
Support the training process for new hires on the service team, including teaching process best practices, proper point of sale procedures, using available tools and resources while meeting Kohl’s brand standards
Participate in daily service processes (e.g., register and cash balancing, change orders, replenish supplies)
Acting with integrity, honesty and fostering teamwork in an engaged and inclusive culture
Exercising good judgment and discernment when making decisions; taking appropriate partners as needed
Demonstrating a customer service mindset, anticipating customer needs and satisfactorily resolving issues
Accomplishing multiple tasks within established timeframes
Following company policies, procedures, standards and guidelines
Maintaining adherence to company safety policies for the safety of all associates and customers
Receiving, understanding and proactively responding to direction from supervisors/managers and other company personnel
Other responsibilities as assigned