Part-Time Retail Sales Associate

Kohl's • Richland, WA

1d • Onsite

About The Position

In this role, you will deliver excellent customer service in point of sale and customer services processes while focusing on consistent execution and operational efficiency. You will deliver speed of service transactions while creating a compelling customer experience. All associate roles at Kohl’s are responsible for: Acting with integrity, honesty and fostering teamwork in an engaged and inclusive culture; Exercising good judgment and discernment when making decisions; taking appropriate partners as needed; Demonstrating a customer service mindset, anticipating customer needs and satisfactorily resolving issues; Accomplishing multiple tasks within established timeframes; Following company policies, procedures, standards and guidelines; Maintaining adherence to company safety policies for the safety of all associates and customers; Receiving, understanding and proactively responding to direction from supervisors/managers and other company personnel; Other responsibilities as assigned.

Requirements

• Excellent customer service skills and ability to multi-task with strong attention to detail
• Verbal/written communication and interpersonal skills
• No retail experience required
• Must be 16 years of age or older
• Flexible availability, including days, nights, weekends, and holidays
• Ability to perform the accountabilities listed in the “What You’ll Do” Section
• Ability to satisfactorily complete company training programs
• Ability to comply with dress code requirements
• Basic math and reading skills, legible handwriting, and basic computer operation
• Ability to operate and communicate on multiple frequency devices, handheld scanners, and other technology equipment as directed
• Ability to maintain prompt and regular attendance and meet scheduling requirements as set by the company
• Perform work in accordance with the Physical Requirements section

Nice To Haves

• Client facing retail or service industry experience

Responsibilities

• Engage customers by greeting them and offering assistance with products and services, operate a cash register, scan items, bag merchandise and properly handle different methods of payment
• Accurately and efficiently execute point of sale and customer service standards based on company guidelines providing courteous, friendly, fast and efficient service
• Meet or exceed individual goals (e.g., credit, loyalty)
• Support inventory accuracy through accurate completion of all required point of sale and merchandise disposition practices
• Support the training process for new hires on the service team, including teaching process best practices, proper point of sale procedures, using available tools and resources while meeting Kohl’s brand standards
• Participate in daily service processes (e.g., register and cash balancing, change orders, replenish supplies)
• Acting with integrity, honesty and fostering teamwork in an engaged and inclusive culture
• Exercising good judgment and discernment when making decisions; taking appropriate partners as needed
• Demonstrating a customer service mindset, anticipating customer needs and satisfactorily resolving issues
• Accomplishing multiple tasks within established timeframes
• Following company policies, procedures, standards and guidelines
• Maintaining adherence to company safety policies for the safety of all associates and customers
• Receiving, understanding and proactively responding to direction from supervisors/managers and other company personnel
• Other responsibilities as assigned

Benefits

• WORK LIFE BALANCE (PTO, Vacation Buy Program, Parental Leave)
• HEALTH & WELLNESS (Medical, Dental, Vision and other short and long term disability programs, Emergency health and wellness programs such as Accident Protection Plans, Critical Illness Plans and more)
• SAVINGS & RETIREMENT BENEFITS (401k, Flexible Spending Accounts and associate discount programs with Kohl’s partners)
• INSURANCE PROGRAMS (Life Insurance for you, your family or your pet, as well as other protection programs)
• LIFE EVENTS (Legal and adoption assistance benefits)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees