Part Time Restaurant Server

Columbia Sussex • Phoenix, AZ

275d

About The Position

Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel. We are seeking a friendly, customer service-oriented individual to join our team at the Marriott Phoenix Airport. As a server, you will be responsible for providing excellent service to our guests by taking orders, recommending menu items, delivering food and beverages in a timely manner.

Requirements

• Excellent customer service & interpersonal skills
• Must be a team player and take pride in the work you do
• Strong ability to multi-task, prioritize, & work well under pressure
• Basic beer, wine, & liquor knowledge
• Have, or be able to acquire, TIPS Certification, Maricopa County Food Handler Card, and Title IV Liquor Training Certification
• Flexible availability, including nights & weekends
• Reliable transportation & punctuality are essential
• Previous serving experience with MICROS in a hotel setting is preferred but not required

Responsibilities

• Greet customers promptly & courteously upon arrival
• Provide guests with accurate & detailed information about our menu items, including specials & promotions
• Take customer orders accurately & input them into our Micros POS system
• Deliver F&B in a timely & professional manner
• Check back regularly to ensure guest satisfaction & address any concerns promptly
• Suggest and upsell additional items to enhance the guest experience
• Present and process guest bills accurately - handling cash and credit card payments
• Clear and reset tables for the next guest straightaway
• Execute side duties such as polishing silverware, folding napkins, cleaning and restocking
• Maintain a clean and organized work area in accordance with restaurant standards
• Follow all OSHA and Maricopa County Health Code policies and procedures
• Attend and participate in staff meetings and training sessions
• Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications
• Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets
• Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation
• Speak with others using clear and professional language
• Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees
• Ensure adherence to quality expectations and standards
• Read and visually verify information in a variety of formats (e.g., small print)
• Stand, sit, or walk for an extended period of time or for an entire work shift
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects in excess of 50 pounds with assistance
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
• Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Perform other reasonable job duties as requested by Supervisors

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Accommodation