Part Time Residential Security Agent

Concentric•New York, NY

2d•$50 - $50•Onsite

About The Position

The Residential Security Agent (RSA) will serve a critical security function while maintaining a customer service-focused approach. The RSA will act as a member of the client’s residential physical security team providing onsite security services. The individual will monitor access control systems, support incident management, and coordinate emergency response. We are currently looking to fill a position that will be working on a team providing dayshift coverage on Saturday & Sunday. This is a part-time position working 12-hour shifts from 6am-6pm including coverage on holidays. Schedules will be established in advance and may include alternating weekends for approximately 48 hours of work per month. Additional shifts may be available and or the ability to fill in for other RSA personnel working the night shift.

Requirements

All required licenses and certification requirements, including: Currently this is an unarmed position. Current NY state guard card
Must have current CPR/AED/First Aid certificate and TCCC
A successful track record operating within a high-touch, customer service environment
Appropriate professional bearing and customer service skills
Ability to adapt well to fast paced environments with changing circumstances, direction, and strategy
High ethical standards with proven ability to handle highly confidential and sensitive information, excellent judgment, discretion, and diplomacy
Excellent written and verbal communication skills
Skilled in synthesizing facts, concepts, and principles
Emotional intelligence and a customer focused approach.
Valid Driver’s License
Agent must be of a physical standard to be able to: Patrol Premise on a regular basis
Assist client if injured or need evacuating

Nice To Haves

Operational experience with residential security teams, executive protection details and/or high-profile corporate security teams.
Executive Protection and/or Tactical training (Military/Law Enforcement)

Responsibilities

Act to support threat management and emergency response and be the first point of contact for client security needs.
Monitor and manage camera system, access control technology and other security tools
Advise and take action addressing unknown visitors, phone calls, and other contacts
Maintain excellent rapport and open lines of communications regarding client needs, requests for support, service issues, and deliverables.
Provide a high standard of customer service delivery for clients, guests, and staff
Ensure client deliverables are met across the full suite of security services
Proactively communicate with clients regarding risks to personnel, property, or privacy
Ensure completion of any client required plans, surveys, or reports.
Assist with customer service issues to ensure a consistently high level of service
Communicate with co-workers, management, clients, and others in a courteous and professional manner.
Conform with and abide by all regulations, policies, work procedures and instructions.