Part-Time Residential Aide

Housing Works • New York, NY

2d • $18

About The Position

The Residential Aide (RA) ensures the wellbeing and safety of the program’s clients and staff during their shifts. The RA provides crisis intervention as needed to maintain residential safety and security.

Requirements

• At least one year of work experience.
• Ability to prioritize and multi-task.
• Ability to work with the homeless population.
• Must possess a Certificate of Fitness for Supervision of Fire-Alarm Systems (S-95) within eighty (80) days of employment.
• Must use PPE provided by Housing Works during shift when required by Housing Works Policies and Procedures.
• Dependable and flexible
• Able to maintain a high level of client confidentiality.
• Excellent internal and external customer service skills and strong interpersonal skills.
• Good communication skills both verbally and written including the ability to communicate with all levels of management.
• Must be proficient in Microsoft Outlook, Word, and Excel.
• Ability to work under pressure.
• Ability to work with colleagues to solve problems.

Responsibilities

• The RA makes sure that the program’s Code of Conduct is enforced and adhered to by program clients.
• Build rapport with program clients and engage with them professionally and respectfully.
• When necessary, de-escalate tense, even hostile, client situations
• Ensure the safety, security and integrity of all residents and guests, as well as the physical environment of the facility.
• Conduct periodic facility walk-throughs.
• Always provide excellent customer service and confidentiality.
• Communicate with the clinical staff on resident behavior as well as the care of those on the fragile list.
• Provide screenings for all visitors, staff, and clients who enter subject to Housing Works’ requirements.
• Write and submit Shift Reports at the end of every shift in accordance with the department’s requirements.
• Write and submit Incident Reports in accordance with Housing Works’s policy and procedures and, when necessary, testify in court about the contents of said reports after being prepped by Housing Works’s attorneys

Benefits

• We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary.
• Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year.
• We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed