Part Time Remote Customer Service Admin

One Hour Heating & Air Conditioning • Medina, OH

6d • $16 - $18 • Remote

About The Position

Remote position: Ohio or Michigan residency required HOURS: 34 hours per week, Friday thru Monday SCHEDULE FRIDAY: 10 AM - 8PM SATURDAY 8AM - 4PM SUNDAY 8AM - 4PM MONDAY 8AM - 4PM PAY IS 16-18 AN HOUR, NO BENEFITS REMOTE ADMIN SUPPORT EXPERIENCE MANDATORY EXPERIENCE WITH REMOTE PHONE APPS AND CLOUD BASED SYSTEMS IS MANDATORY Work From Home & Get Paid to Help People! Tired of choosing between weekend income and family time? Now you can have both! Join QTL Holdings, the trusted name behind One Hour Heating & Air Conditioning and Benjamin Franklin Plumbing across Ohio, for a remote opportunity that fits your life. Why You'll Love This Role: 100% Remote - Work in your pajamas if you want! No cold calling, sales pressure, or inbound call taking! Growing Company - More hours can become available as we expand Make a Real Impact - Help families get their heating, cooling & plumbing fixed fast No Selling Required! - These customers already want our services - you're just organizing and connecting them with solutions. What You'll Really Do: Sort and prioritize calls parked by our virtual call system (main responsibility) Take appropriate action , with a sense of urgency ( Assess, decide, and act) Make judgment calls on appointment priority and technician assignments Handle customer escalations that need a real person with good instincts Return calls to customers who already reached out to us Follow up with existing club members and warm leads Schedule appointments that get people the help they need Support our field heroe s who keep Ohio homes comfortable You'll thrive here if you: Don't freeze when something unexpected hits your screen Can read a situation , make a judgement call, and keep moving Actually like working with technology that thinks (our AI doesn't replace you - it frees you to focus on what you do best) Know the difference between "this needs a manager" and "I've got this" Have worked in roles where hesitation costs something - time, safety, satisfaction, results Backgrounds that translate well : Crisis response, healthcare coordination, customer service across multi-site operations, behavioral support, anywhere you had to assess, decide and act. Apply now! This is a remote position. Compensation: $16.00 - $18.00 per hour Join the One Hour Team! We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first. Pay — We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate. Flexibility — We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it. Career Path — We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today! So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you! Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.

Requirements

• Ohio or Michigan residency required
• REMOTE ADMIN SUPPORT EXPERIENCE MANDATORY
• EXPERIENCE WITH REMOTE PHONE APPS AND CLOUD BASED SYSTEMS IS MANDATORY
• Don't freeze when something unexpected hits your screen
• Can read a situation , make a judgement call, and keep moving
• Actually like working with technology that thinks (our AI doesn't replace you - it frees you to focus on what you do best)
• Know the difference between "this needs a manager" and "I've got this"
• Have worked in roles where hesitation costs something - time, safety, satisfaction, results

Responsibilities

• Sort and prioritize calls parked by our virtual call system (main responsibility)
• Take appropriate action , with a sense of urgency ( Assess, decide, and act)
• Make judgment calls on appointment priority and technician assignments
• Handle customer escalations that need a real person with good instincts
• Return calls to customers who already reached out to us
• Follow up with existing club members and warm leads
• Schedule appointments that get people the help they need
• Support our field heroe s who keep Ohio homes comfortable

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed