Part-Time Relationship Banker I

First United Bank • Oklahoma City, OK

86d

About The Position

Join Our Team! We have a great team of friendly, talented and inspiring people at First United. As a learning organization, we take pride in offering exciting opportunities for employees to grow and follow their passions. That's one of the many reasons First United has been voted as one of the top places to work in Oklahoma since 2009! The Relationship Banker will serve as the single point of contact for customers. This individual will be responsible for connecting with customers in order to understand how best to match their needs with First United Bank products and services, as well as mentoring employees to do the same. The ideal candidate will possess a positive attitude and an ability to establish and cultivate strong personal connections. This individual must be committed to precision and adhering to the policies and regulatory standards as they relate to the role.

Requirements

• High School Diploma strongly preferred. Some college is strongly preferred.
• Minimum of 1 year of banking experience as a Teller, Lending Assistant or New Accounts is required.
• Cash handling experience is preferred.
• Superior customer service skills required.
• Basic mathematics to solve problems.
• Requires being exact or highly accurate with daily work.
• Ability to effectively read, write, and verbally communicate with customers and co-workers.
• Ability to manage time effectively and work independently, without close supervision.
• Ability to use good judgment and exercise decision-making skills.
• Critical Thinking - requires logic and reasoning to identify solutions, conclusions or approaches to problems.
• Ability to multi-task.
• Maintain a professional attitude and appearance.
• Behave ethically while at work or outside your work environment.
• Active Listening - Actively looking for ways to assist customers.

Responsibilities

• Maintains a basic knowledge of all First United Bank products, services, procedures, policies and appropriate regulatory issues relating to daily job functions.
• Follows proper procedures accurately and efficiently for all customer-servicing activities performed.
• Retains existing customers and develop new customer relationships.
• Serves as customers' single point of contact on all First United Bank products and services.
• Consistently meets and often exceeds performance goals and actively participate in all sales campaigns.
• Participates in all meetings, bank functions, and customer appreciation/community events as requested or assigned by supervisor.
• Consistently meet customer service expectations by offering excellent service.
• Identifies and match customer product needs with First United Bank products and services.
• Opens new accounts, certificates of deposit, and all other ancillary products offered by the bank.
• Assist customers with routine questions and requests.
• Serves customers by processing a variety of transactions quickly with minimal or no errors.
• Maintains appropriate drawer limits, perform cash verifications and vault duties.
• Verifies all transactions, places holds as appropriate and proves cash drawer upon completion of assigned shift.
• Proactively resolve customer complaints, problems, or other issues.
• Reviews and resolves account issues listed in insufficient and exception reports on daily basis.
• Performs security functions by opening and closing bank and vault, and ensuring overall safety and security of bank grounds.

Benefits

• 401(k) matching contributions.
• The YouFirst Wellness Program with wellness incentives and fitness membership reimbursement options.
• Educational assistance and reimbursements.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED