Ponderosa Phoenix - Part-Time Receptionist

Sonoran Roots-posted 20 days ago
Part-time • Entry Level
Phoenix, AZ
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We are seeking a qualified Receptionist with experience in the cannabis industry. Receptionists are the first impression of Ponderosa and must be an ambassador for Ponderosa customer service standards and our company culture. Receptionists welcome visitors and patients by warmly greeting them, in person or on the telephone; check the patient's state allowance with Arizona Department of Health Services Verification System, and answer or direct inquiries through proper channels when needed. Additionally, the Receptionist will support the leadership team and budtenders with data-entry tasks such as updating available products and menus.

  • Greet and welcome visitors and patients warmly, whether in person or over the phone.
  • Verify patient eligibility using the Arizona Department of Health Services Verification System.
  • Direct and check-in customers following State compliance and Point of Sale System procedures.
  • Handle inquiries or direct them to the appropriate channels as necessary.
  • Monitor the lobby and waiting room to maintain a safe, clean, and professional environment.
  • Receive and distribute all incoming deliveries to the designated locations.
  • Maintain an organized workspace and pay attention to details.
  • Update and manage current product menus and listings.
  • Ensure compliance with the management of patient records and materials containing personally identifiable information.
  • Perform additional duties as assigned by management.
  • Provide welcoming greetings to all customers entering the lobby, addressing their needs by answering questions and guiding them to appropriate areas.
  • Demonstrate strong attention to detail and a willingness to follow instructions.
  • Capable of sitting for extended periods.
  • Maintain reliable attendance.
  • Quick to learn and open to coaching, with flexibility in handling various work tasks.
  • Possess excellent organizational skills and a keen eye for detail.
  • Able to accommodate a flexible schedule.
  • Perform effectively in a fast-paced and occasionally stressful environment.
  • Must be 21 years of age or older and be able to obtain a Facility Agent (FA) badge.
  • Must be able to pass a background check.
  • 1+ years of retail experience, preferably in a cannabis dispensary or related industry.
  • High school diploma or GED.
  • Cannabis-related education.
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