Part-Time PM Server

Human Resources • Irvine, CA

109d

About The Position

At DoubleTree by Hilton Hotel Irvine Spectrum, you will be part of a team that values being proactive with guests and giving them a memorable experience for every stay. The position involves helping guests select food and beverages, entering orders into the POS system, maintaining cleanliness, and providing a high-level dining experience while adhering to health and safety guidelines.

Requirements

• One year food service experience, preferably in a hotel/resort environment.
• Possess a basic knowledge of food and beverage preparation, hotel service standards, guest relations and etiquette.
• Must have a general knowledge of wine, beer, liquors, waters and drinks served.
• Requires ability to serve needs of guests through verbal face-to-face interactions.
• Must demonstrate positive attitude and professional demeanor.
• Requires strong communication and interpersonal skills and commitment to a high level of guest satisfaction.
• Requires ability to perform basic math skills such as addition, subtraction, multiplication and division.
• Strong attention to detail. Must be able to remain organized and handle multiple tasks and work under pressure.

Responsibilities

• Helps guests select food and beverages by presenting menu, offering cocktails and aperitifs, suggesting courses, explaining the chef's specialties, identifying appropriate wines and answering food preparation questions.
• Enters orders to POS system and records guests' choices, special dietary needs and special requests.
• Keeps kitchen staff informed by noting timing of meal progression.
• Processes guest payment transactions accurately and closes out table. Balances all payment methods with accuracy to sales report.
• Maintains the cleanliness of the work areas. Keeps area stocked.
• Prepares room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates, and utensils.
• Follows all standard food handling, sanitation, TIPS and health department guidelines.
• Reports to work as scheduled (on time and on regular basis).
• Completes side work before, during and after shift.
• Provides guests a high-level dining experience, while maintaining a professional distance and staying alert to their needs.
• Notifies management of unsafe conditions, needed maintenance of any equipment and any accidents.
• Resolves guest complaints within scope of authority; otherwise refers the matter to management.
• Ensures minors and intoxicated persons are not served alcoholic beverages.

What This Job Offers

• Number of Employees: 1,001-5,000 employees