Part Time Patient Access - Triage Medical Assistant

Texas ENT Specialists • Houston, TX

10d

About The Position

We are seeking a tech-savvy and customer-focused Triage Nurse to join our Otolaryngology practice. As a Triage Nurse, you will serve as the first clinical point of contact for patients, providing telephone-based assessment, education, and care coordination for ear, nose, and throat (ENT) concerns. Responsibilities include evaluating patient symptoms, determining urgency of care, scheduling appointments, offering self-care instructions, and escalating urgent cases to providers as needed. This role requires strong communication skills, clinical judgment, and the ability to manage multiple calls while maintaining accurate documentation in the electronic medical record. To be successful in this role, you should have excellent communication skills, strong attention to detail, and experience using electronic medical records and scheduling software. You should also possess a friendly and professional demeanor, as well as a passion for delivering exceptional patient care. We value our team members and are committed to providing a positive work environment where everyone can thrive. We offer competitive compensation packages, excellent benefits, and opportunities for professional growth and advancement. If you are a dedicated and compassionate Scheduler with a passion for Otolaryngology, we encourage you to review the requirements below and apply for this exciting opportunity today!

Requirements

• High school graduate or equivalent
• Previous experience in ENT, primary care, or urgent care settings
• Prior call center or nurse triage experience
• Strong knowledge of ENT-related symptoms and treatment protocols
• Exceptional communication and active listening skills
• Proficiency in EMR systems and basic computer applications

Nice To Haves

• Certified Medical Assistant

Responsibilities

• Evaluating patient symptoms
• Determining urgency of care
• Scheduling appointments
• Offering self-care instructions
• Escalating urgent cases to providers as needed
• Maintaining accurate documentation in the electronic medical record

Benefits

• competitive compensation packages
• excellent benefits
• opportunities for professional growth and advancement

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED
• Number of Employees: 51-100 employees