Part Time Patient Access Representative Intermediate

UnitedHealth Group•Saint Paul, MN

2d•$18 - $32•Onsite

About The Position

Opportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Job Summary: Responsible for greeting and welcoming patients in person. Provides a standard registration process by collecting demographic and financial data and enter information into an electronic medical record.

Requirements

2+ years of customer service experience in a healthcare, retail, food service, bank/office settings, call center, or other settings that engages with customers
6+ months of revenue cycle experience in a healthcare/hospital setting (clinic/hospital registration, scheduling, prior authorization, insurance verification, medical billing and follow up, benefits eligibility, etc
Intermediate level of proficiency with Microsoft Office products
Must be 18 years of age or older
Ability to work an average of 24 hours/week, starting at 6:30am, 7:00am and 9:00am
Ability to work every other weekend

Nice To Haves

Epic Experience
Experience with electronic medical records

Responsibilities

Greets and welcomes patient in person
Collects demographic and insurance information
Checks in and interviews patients to complete appropriate paperwork
Directs patient to their appointment or procedure
May assist in scheduling add-on appointments
Documents any issues and resolutions in electronic medical record
Resolve claim issues or registration errors on patient accounts
Uses resources, tools and procedures to complete registration for complex accounts and in assigned work queues
Verifies insurance eligibility and benefits information for payers and interprets results focusing on complex billing situations
Obtains cost information and explains information to patient if necessary
Collects co-pay or deductibles and respond to questions regarding financial assistance programs available. Refers complex questions as needed
Screening and approving patients for financial assistance programs
Assists and counsel’s patient with application process for available financial assistance programs
Provides technical or functional direction for employees
Assist patients in completion of request for information forms and submits to appropriate department
Obtains signatures from patients as needed
May gather medical record information from all departments for collection
Provide customer service for inbound and outbound telephone calls
May mentor other staff as needed
Other duties as assigned