Part Time Patient Access Representative Associate

UnitedHealth Group • Plymouth, MN

91d • $16 - $27 • Onsite

About The Position

Opportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Requirements

• 6+ months of customer service experience in an office/hospital setting
• Intermediate level of proficiency with Microsoft Office products
• Ability to work from 10:00pm - 6:30am Monday & Friday
• Ability to work every other Saturday & Sunday
• Ability to work standard daytime hours, Mon-Fri for the first 3 weeks after hire in alignment with the training schedule
• Must be 18 years of age or older

Nice To Haves

• Revenue cycle experience
• Epic experience
• General office experience

Responsibilities

• Greets and welcomes patient in person
• Collects demographic and insurance information
• Checks in and interviews patient to complete appropriate paperwork
• Directs patient to their appointment or procedure
• May assist in scheduling add-on appointments
• Documents any issues and resolutions in electronic medical record
• Resolve claim issues or registration errors on patient accounts
• Uses resources, tools and procedure to complete registration for accounts and in assigned work queues
• Verifies insurance eligibility and benefits information for payers and interprets results focusing on complex billing situations
• Obtains cost information and explains information to patient if necessary
• Collects co-pay or deductibles and respond to questions regarding financial assistance programs available
• Refers complex questions as needed
• Screens and approves patients for financial assistance programs
• Assists and counsels patient with application process for available financial assistance programs
• Provides technical or functional direction for employees
• Assists patient in completion of request for information forms and submits to appropriate department
• Obtains signatures from patients as needed
• May gather medical record information from all departments for collection
• Provide customer service for inbound and outbound telephone calls
• May mentor other staff as needed
• Other duties as assigned

Benefits

• $750 sign-on bonus for external applicants
• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: No Education Listed