Part Time - Outlet Customer Service Associate - Flexible

Lowe's Companies, Inc.

83d

About The Position

The position involves providing exceptional customer service at Lowe's Outlets by engaging with customers to understand their needs and assisting them in locating, demonstrating, selecting, carrying, and loading merchandise. The role requires listening to and responding to customer and employee inquiries, demonstrating appreciation to customers, and communicating information regarding stock, special orders, and warranty details. Additionally, the position includes responsibilities such as writing customer contracts for equipment rental, cross-training in other areas, and generating leads for Project Specialist Exterior programs. The individual will also be responsible for maintaining a clean and safe store environment, monitoring merchandise for security risks, and adhering to safety requirements. The role may involve operating store equipment and completing additional duties as assigned.

Requirements

• Strong customer service skills.
• Ability to engage with customers and understand their needs.
• Knowledge of Lowe's products and services.
• Ability to operate store equipment.
• Attention to detail and ability to maintain cleanliness and safety standards.

Nice To Haves

• Experience in retail or customer service.
• Familiarity with inventory management systems.
• Knowledge of Pro customer programs.

Responsibilities

• Provides SMART customer service at all times through the daily execution of Lowe's Outlets.
• Seeks out customers to understand their needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise.
• Listens to and responds knowledgeably and promptly to customer and employee questions.
• Demonstrates sincere appreciation to customers.
• Communicates information to customers regarding stock, special order merchandise, and warranty information.
• Provides prompt support to all checkout functions and requests for assistance.
• Writes customer contracts and invoices for equipment rental.
• Cross-functionally trains in other areas of the Outlet.
• Generates leads for Project Specialist Exterior programs by engaging customers.
• Uses store systems to prioritize loads and look up items for price and inventory information.
• Down stocks merchandise and prepares it based on customer requirements.
• Monitors merchandise entering and leaving the store and assists customers who trigger alarms.
• Detects signs of shoplifting and communicates them to management.
• Ensures compliance with housekeeping standards to maintain cleanliness.
• Maintains a safe and secure work environment.
• Operates store equipment as needed.
• Provides exceptional customer service by applying SEEK – LEARN – BUILD.
• Assists Pro customers with product location and loading.
• Understands and utilizes Pro Loyalty and Pro Delivery programs.
• Processes sales transactions according to company guidelines.
• Completes freight and merchandising fulfillments.
• Coordinates and supports deliveries from beginning to end.
• Inspects and cleans interior and exterior areas as needed.
• Keeps staff and customers safe by checking for leaks and unsafe displays.

Benefits

• Exceptional benefits and opportunities to grow skills.
• Equal opportunity employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees