Part-Time Operations Support Staff - Workforce and Community Development

Washtenaw Community College•Ann Arbor, MI

48d•$18•Onsite

About The Position

The Operations Support Staff is responsible for providing administrative support for the Workforce and Community Development Department. This position also acts as the first point of contact in the department, in the absence of the Operations Specialist, providing exceptional customer service to students, staff, and community members.

Requirements

High school diploma or GED and 15 college credits and 2 years relevant experience OR the equivalent combination of education and work experience. Associates degree preferred.
Exceptional customer service skills
Excellent verbal and written communication skills
Excellent Problem-solving skills
Ability to pull data and provide reports for data analytic evaluation
Demonstrated proficiency in the use of Microsoft 360, including Microsoft Outlook
Demonstrated proficiency in Teams, SharePoint, Smartsheet, database management/CRM management
Competency in intermediate math, proofreading, grammar and spelling
Accurate keyboarding at 55 WPM
Ability to work with minimal supervision, organize workload, manage multiple tasks and maintain confidentiality at all times

Responsibilities

Community Development by greeting visitors, answering phones, emails, chats, virtual and in-person requests for information.
Assist in processing student profiles, registration and resolving ERP processing issues.
Provide administrative support for Program Development Managers (PDMs).
Digitally file, manage, retrieve and compile departmental documents, records and reports for strategic and operational planning.
Assist with profile creation of new hires and new trainers in ERP system, including creating and maintaining Trainer bios.
Assist with data entry of grades, attendance, and class evaluations.
Support the preparation and distribution of class materials/packets.
Provide a high level of courteous customer service to students, staff, and community members providing information on non-credit enrollment and other workforce and community development initiatives. Respond to inquiries via phone, email, chat, virtual or in-person.
Provide technical assistance, verbal and/or written, to assist participants with access to class information, including but not limited to registration, attendance verification and other inquiries. Ensure all communication with participants is handled in a confidential manner and in accordance with FERPA regulations.
Troubleshoot customer service issues and complaints for resolution.
Update and maintain customer feedback log.
Regular attendance on campus is required for this position.
Perform other duties as assigned.