Part-time Night Auditor | RESET Hotel | Twentynine Palms, CA

PM New • Twentynine Palms, CA

17d • $22 • Onsite

About The Position

We’re looking for a Part-Time Night Auditor who will support our guests, hotel security, and important functions in our reservations system. Our ideal candidate is hard-working, friendly, and detail oriented and will efficiently operate all functions of the front desk to include financial reporting and distribution, check-in, check out, cash handling, problem solving and assisting in emergency response functions. This position is scheduled for 11 PM - 7 AM. This is a part-time, on-site, non-exempt position that reports to the Front Office Supervisor. The pay for this position is $22/hour. RESET Joshua Tree At RESET, the desert takes center stage. Nestled just outside Joshua Tree National Park, in the city of Twentynine Palms, Reset Hotel provides unique access to some of the most iconic views in the United States. Each of our 65 guest rooms at RESET Joshua Tree offers guests a private patio, mountain view and the comforts of a boutique hotel. Who We Are Recognized as a Top Workplace in The Washington Post and Philadelphia Inquirer. Passionate – about hospitality and fostering an environment where associates will thrive. Culture driven – dedicated to respect, teamwork, an entrepreneurial spirit, and the drive to succeed. Unique - we encourage our associates to express themselves and their individual talents. We celebrate diversity and are committed to equity and inclusion. Innovators – we are a lifestyle hotel management company that is constantly evolving. We are open minded individuals who embrace change. A growing team looking to expand with authentic and genuine individuals who recognize the importance of team engagement. A company that has a culture of promoting from within.

Requirements

• Excellent interpersonal skills and the ability to work well with co-workers and the public.
• Must be punctual with regular and reliable attendance.
• Ability to accurately compute and manipulate mathematical calculations.
• Be extremely detail oriented.
• Possess a courteous, friendly and professional manner.
• Independent thinker and a ‘quick study’.
• Good team player.
• Willingness to go the extra mile.
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
• Ability to solve practical problems and deal with a variety of situations.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.
• Think on your feet, use good judgement and problem solve in a fast-paced environment.
• Open availability required.
• Must be prepared to work overnight shifts 11pm - 7am.

Responsibilities

• Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel staff, Corporate Hotel Management Group
• Inform management of hazardous situations, emergencies or threats to the security of guests, employees or hotel assets.
• Respond in a courteous and prompt manner to all guest related incidents, questions, complaints and/or requests to ensure strong guest satisfaction.
• Investigate loss and safety incidents involving guests, employees and/or hotel loss and safety exposure and comply with state and government regulations and hotel procedures to prevent/minimize the loss from theft and other safety risk or litigation against the hotel. Such investigations may include theft or lost items, noise complaints, assault complaints, food poisoning complaints, intoxication incidents, other guest complaints and safety hazard accidents and incidents. May have to administer CPR on guest or staff member in accordance to guidelines and communicate specified information to EMS/medical personnel as required. Complete documented reports in accordance to Company and hotel polices and procedures.
• patrolling and inspecting with specified equipment the assigned areas to include all public areas of the property including meeting rooms, entrances and outside building and grounds; monitoring surveillance cameras and checking areas for unauthorized persons or vehicles and coordinating towing of vehicles, unlocked doors and fire and safety hazards and document all actions maintaining the Security procedures and audit/department logs that may include lost and found, storing guests’ valuables, key control, emergency procedures, health and safety hazard procedures for all employees and guests ensuring all guest room doors are secured and assist guest with room access and moving/removing guest possessions or inventory if required escorting staff and guest to car if requested inspecting purses, packages or bags of employees if designated by management and employees work identification and accuracy of employee time cards as they arrive/leave the property.
• Perform daily inspection and ensure compliance of hotel security and safety requirements and procedures in order to protect hotel property, employees and guests against theft, crime, threats and safety hazards. This may include and is not limited to:
• Perform other duties as assigned; such as may handle deliveries received during non-business hours.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed