Part -Time Member Service Representative

South Bay Credit Union • Redondo Beach, CA

7h

About The Position

The Member Service Representative will report directly to the Branch Manager. Under minimal supervision the MSR is responsible in handling all member service request , and ensure adherence to policies, procedures, and compliance. The MSR must have the ability to travel to other branches for support and coverage as needed.

Requirements

• One to three years minimum of similar or related experience
• Employee must be professional, dependable, and flexible
• Excellent Communication Skills
• Excellent Organizational Skills
• Enthusiastic towards job functions and duties
• Capable of working independently with little or no supervision
• Self-Motivator and ability to formulate solutions
• Windows, Word, Excel, and Internet proficiency.
• Ability to prioritize tasks
• Ability to travel to other branches for support

Responsibilities

• Assist members with teller transactions, account maintenance and inquiries regarding products and services.
• Assist members with opening and closing accounts and addresses and resolves member problems, inquiries, or complaints.
• Maintain accuracy via transactions and information provided in person, during calls and emails.
• Act as a liaison between members and departments providing insight to trends that may be impacting member service.
• Trouble shoot and resolve member and internal inquiries in a timely manner.
• Actively cross-sell products and services to members to achieve or exceed established individual and branch sales goals.
• Respond to online banking request, emails, and messages.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed