Part-Time Lead Event Attendant

City of New Braunfels, TX•New Braunfels, TX

2d•$15 - $18•Onsite

About The Position

Welcome, ‘ist das Leben schön!’ (Life is good!) At the City of New Braunfels, we seek out people ready to serve the community, plan for the future, and preserve our well-renowned natural beauty. Our five Core Values serve as a cornerstone of our work: Integrity, Service, Visionary Leadership, Stewardship of Resources, and Cultural Heritage. Do our values speak to you? What we’re looking for: A motivated individual to join the City of New Braunfels Civic and Convention Center team. Under general supervision, works closely with and supervises event staff functions, in a 55,000 square foot Civic/Convention Center to ensure a professional presence at the facility and satisfaction for clients, guests and vendors. The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties. Monitors work of assigned staff; ensures proper training for and compliance with use of equipment, proper cleaning methods, and established facility procedures and policies. Assists in supervising and developing assigned staff to include proper training for and compliance with use of equipment, proper cleaning methods, and established facility procedures and policies. Performs duties in setting-up and breaking down for meetings and events as instructed through written and/or oral communication; inventories and stores equipment prior to and after events, ensuring its safe return to designated areas. Serves as primary contact during event(s) between the clients and guests and the Civic/Convention Center to ensure facilities, equipment, physical setup, and labor provided meet the requirements of event and contractual agreements within the constraints of safety, health, and fire code standards. Operates and/or assists clients with services and features in the Center, including but not limited to: objects such as rigging, theatrical sound, lighting, audio/visual equipment, HVAC and electrical systems, man-lift, and general cleaning equipment; parking, loading areas, wheelchair accessible ramps, and entrances/exits; and of services that are available through outside contractors. Greets clients and guests upon arrival in a friendly and professional manner. Monitors events to ensure guest and vendor safety, client requests are delivered, and to ensure City policies have been followed. Monitors facility to ensure a clean, comfortable and safe environment; disposes of trash, replenishes restroom supplies, cleans areas as needed such as restrooms, floors, walls, mirrors, windows, kitchen equipment, tables, chairs, etc. using proper cleaning methods and equipment. Communicates in a timely and professional manner with the general public, clients, City employees, caterers, rental companies, security, décor and other vendors to: ensure the smooth management and execution of events, represent the best interests of the facility and City, recognize, avoid and solve potential problems, anticipate needs, and resolve customer service inquiries and other issues. Inventories and stores equipment before and after events to ensure their safe return to designated areas. Prepares incident and event reports as needed; documents damage or policy violations to appropriate parties as directed. May perform administrative support functions to maintain facility signage and system operations; may provide customer service support in Center office, over the phone and by leading tours of facility. May prepare, process and/or distribute financial information and correspondence, including but not limited to: reports, forms, receipts, and deposits and other assigned documentation. May assist in maintaining departmental filing systems; conducts a variety of general office duties including data entry, copying, filing, and faxing documentation. Performs other duties as assigned or required.

Requirements

High School diploma or GED equivalent AND four (4) years experience in a public facility or other service-focused hospitality position OR an equivalent combination of education and experience.
A valid Texas Driver’s License.
Knowledge of: Characteristics of a public event facility, service methods and event execution.
Methods for delivering excellent customer service.
Skill in: Supervising staff and delegating tasks.
Effective communication skills, both verbal and written for positive relationships with clients, guests, City employees, citizens, external agencies, vendors and the general public.
Analyzing problems, providing alternatives, and identifying solutions in support of established goals.
Assessing and prioritizing multiple tasks, projects, demands and events.

Responsibilities

Monitors work of assigned staff; ensures proper training for and compliance with use of equipment, proper cleaning methods, and established facility procedures and policies.
Assists in supervising and developing assigned staff to include proper training for and compliance with use of equipment, proper cleaning methods, and established facility procedures and policies.
Performs duties in setting-up and breaking down for meetings and events as instructed through written and/or oral communication; inventories and stores equipment prior to and after events, ensuring its safe return to designated areas.
Serves as primary contact during event(s) between the clients and guests and the Civic/Convention Center to ensure facilities, equipment, physical setup, and labor provided meet the requirements of event and contractual agreements within the constraints of safety, health, and fire code standards.
Operates and/or assists clients with services and features in the Center, including but not limited to: objects such as rigging, theatrical sound, lighting, audio/visual equipment, HVAC and electrical systems, man-lift, and general cleaning equipment; parking, loading areas, wheelchair accessible ramps, and entrances/exits; and of services that are available through outside contractors.
Greets clients and guests upon arrival in a friendly and professional manner.
Monitors events to ensure guest and vendor safety, client requests are delivered, and to ensure City policies have been followed.
Monitors facility to ensure a clean, comfortable and safe environment; disposes of trash, replenishes restroom supplies, cleans areas as needed such as restrooms, floors, walls, mirrors, windows, kitchen equipment, tables, chairs, etc. using proper cleaning methods and equipment.
Communicates in a timely and professional manner with the general public, clients, City employees, caterers, rental companies, security, décor and other vendors to: ensure the smooth management and execution of events, represent the best interests of the facility and City, recognize, avoid and solve potential problems, anticipate needs, and resolve customer service inquiries and other issues.
Inventories and stores equipment before and after events to ensure their safe return to designated areas.
Prepares incident and event reports as needed; documents damage or policy violations to appropriate parties as directed.
May perform administrative support functions to maintain facility signage and system operations; may provide customer service support in Center office, over the phone and by leading tours of facility.
May prepare, process and/or distribute financial information and correspondence, including but not limited to: reports, forms, receipts, and deposits and other assigned documentation.
May assist in maintaining departmental filing systems; conducts a variety of general office duties including data entry, copying, filing, and faxing documentation.
Performs other duties as assigned or required.