Part-Time Late Night Public Services Coordinator

Brandeis University•Waltham, MA

2d•$29 - $33•Onsite

About The Position

Reporting to the Associate Director of Public Services, the Late Night Public Services Coordinator is responsible for providing high quality, user-focused experiences to library users at Brandeis. Coordinates daily operations of front-line library services, including borrowing transactions, information assistance, stacks maintenance, equipment use, data collection, building operations, and student employee oversight. The Public Services Coordinator may work during regular hours or during evening or weekend hours and may participate in holiday and inclement weather coverage as required. This is a union position. Employees working in this position are covered by the collective bargaining agreement between the University and Service Employees International Union (SEIU) Local 888. Provisions related to wages, benefits and other terms of employment are contained in the agreement. This position is part-time (17.5 hours a week) and the hiring range is $29 - $33.24/hour. Schedule: Academic Year (39 weeks) Tuesday - Thursday 8pm-2am For full consideration, please submit your resume and cover letter.

Requirements

B.A./B.S. or equivalent required.
1-3 years
Ability to thoughtfully work with patrons and colleagues to resolve issues, including sensitive situations
The Public Services Coordinator is primarily an on-site position.

Nice To Haves

Background in an academic library environment or librarianship preferred.
Familiarity with automated library system or similar system preferred.

Responsibilities

Supervises services and operations at the Information & Borrowing desk three evenings, 17.5 hours weekly, resulting in successful user-focused experiences.
Assists with user interactions including handling circulation functions, equipment loans, informational assistance, and oversight of building operations.
Communicates and enforces policies, maintains routine oversight of building operations, and safety protocols to ensure the library maintains a safe and welcoming environment.
Answers user questions via phone and email.
Works with sensitive and confidential information.
Works collaboratively to develop improvements to policies and procedures resulting in better user experiences.
Assists with other projects and initiatives of the department and the library broadly.
Participates in training and supervision of student staff.
Coaches students when working on projects and when engaged in direct customer service.
Assists with providing semesterly student evaluations and documents performance issues as needed.
Completes routine walk-throughs of each library floor to monitor for any structural changes to the building.
Makes note of, communicates, and submits necessary facilities work orders as issues are discovered.
Oversees the claims returned process.
Coordinates regular searches for claims returned books and communicates with users about the status of these materials.
Responsible for maintaining documentation about processes and workflows related to claims returned searches.
Provides staff training on these topics as necessary.
Occasionally evaluates workflows and makes adjustments as needed.
Manages building access and security during late night and weekend hours three evenings a week.
Communicates and ensures respectful enforcement of policies and procedures while ensuring strong customer service and safety of users and staff.
Understands emergency procedures and works closely with Public Safety, acting as the first responder to issues within the building.
Other duties as assigned.