Part-Time Keyholder

Ana Luisa • Indianapolis, IN

43d • Onsite

About The Position

We’re looking for a Part-Time Keyholder to join our new retail team in Keystone Mall, Indianapolis. As a Keyholder, you’ll play a vital role in creating a warm, service-led environment where every guest feels valued. You’ll help drive sales through genuine connection, product expertise, and leadership on the floor — supporting both customers and teammates. You’ll also help with store operations, including opening and closing duties, while bringing our sustainable jewelry story to life. If you’re passionate about people, style, and sustainability, we’d love to meet you.

Requirements

• High School Diploma or equivalent preferred
• 1+ year of retail leadership experience (jewelry experience a plus!)
• Proven ability to drive sales and lead by example
• Strong communication and problem-solving skills
• Ability to work up to 30 hours per week, including nights, weekends, and holidays

Nice To Haves

• Familiarity with Shopify, Google Workspace, and inventory systems is a plus

Responsibilities

• Foster a welcoming, inclusive team culture built on collaboration and positivity
• Support training, coaching, and daily motivation to help team members reach their potential
• Lead by example on the sales floor, delivering exceptional customer service and setting performance standards
• Communicate goals, KPIs, and brand updates clearly to the team
• Use deep product knowledge to guide customers to the perfect pieces for their style and story
• Achieve and exceed sales and KPI goals through authentic, customer-first selling
• Partner with store leadership to create strategies that boost performance and team engagement
• Build lasting relationships with clients and grow repeat business
• Support in-store events and community initiatives that enhance brand awareness
• Utilize our Custom Jewelry and Permanent Jewelry services to create memorable, personalized moments for customers (training provided)
• Collect customer feedback to elevate our in-store experience continually
• Execute daily operational tasks, including opening/closing, transactions, returns, and inventory management
• Maintain brand visual standards and ensure all displays are clean, organized, and on-brand
• Participate in inventory counts, shipments, and stock replenishment
• Adhere to compliance with all operational procedures and company policies

Benefits

• Team lunches & supportive work culture
• Paid sick leave and floating Holidays
• Employee discounts + welcome gift card
• Extensive training and development opportunities.
• Be part of a purpose-driven brand that’s changing how people think about jewelry

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees