Part-Time JATC669 Support Specialist
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About The Position
The Joint-Apprenticeship-Training-Committee (JATC) 669 Sprinkler Fitter Education program is administered by Washtenaw Community College to provide online course training to 4,000 United Association Local 669 Sprinkler Fitter Apprentices across multiple states. It is one of the largest distance learning Apprenticeship programs nationwide. The primary role of the Support Specialist position is to provide call-center support, course enrollment, and document processing for student Sprinkler Fitter Apprentices. A typical day in this position involves multi-tasking; answering phones and responding to emails, processing incoming and outgoing mail, organizing documents, and ensuring student records are accurate when updating information. A secondary role is to assist the Instructional Design team by helping to proofread and/or review new courses and student materials. This position requires computer proficiency, patience, reliability, attention to detail, and excellent customer service skills. Knowledge of the sprinkler fitting trade is not required. This position may also support the Dean of Apprentice and Skilled Trades up to one-third of the time to provide similar administrative assistant support. This is also an outside funded position and shall not continue beyond the life of such funding. No continuing employment rights are inferred.
