Part Time IT Support Specialist

Skyepoint Decisions • Dulles, VA

137d

About The Position

SkyePoint Decisions is a leading Cybersecurity Architecture and Engineering, Critical Infrastructure and Operations, and Applications Development and Maintenance IT service provider headquartered in Dulles, Virginia with operations across the U.S. We provide innovative enterprise-wide solutions as well as targeted services addressing the complex challenges faced by our federal government clients. Our focus is on enabling our clients to deliver their mission most efficiently and effectively - anytime, anywhere, securely. We combine technical expertise, mission awareness, and an empowered workforce to produce meaningful results.

Requirements

• High school diploma or equivalent required; associate degree or higher in IT or related field preferred.
• Proven experience in IT support, help desk, or desktop support roles.
• Experience providing deskside support in a corporate environment.
• Proficiency in setting up and configuring Windows machines.
• Familiarity with Microsoft Teams and other conferencing platforms.
• Experience with asset tracking and lifecycle management of IT equipment.
• Knowledge of patch management and system updates.
• Basic understanding of networking concepts, including Wi-Fi systems and firewalls.
• Ability to perform DoD-certified data wipes and prepare equipment for secure disposal.
• Ability to manage shipping logistics for remote employee equipment.
• Skilled in setting up and maintaining conference room technology and equipment.
• Strong troubleshooting skills for hardware, software, and connectivity issues.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to work independently and manage time effectively.
• Flexibility to work outside standard hours when needed for critical updates or projects.
• U.S. Citizenship is required.

Nice To Haves

• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus.

Responsibilities

• Configure and deploy laptops and other hardware for new hires and replacements.
• Provide onboarding support, including walkthroughs of systems, tools, and IT policies.
• Track and manage IT inventory, including laptops, peripherals, and other technology assets.
• Monitor and maintain the hardware refresh schedule to ensure timely upgrades and replacements.
• Keep spare and unassigned machines up to date with patches, security updates, and software configurations.
• Prepare workspaces for new hires at the corporate office, ensuring all equipment is functional and properly connected.
• Coordinate shipping and setup of laptops for remote employees, including pre-configuration and tracking.
• Provide in-person troubleshooting and technical assistance on Mondays and Tuesdays while the team is in-office.
• Set up and maintain equipment for meetings, including cameras, remotes, and connectivity to MS Teams.
• Ensure all meeting room technology is operational—fresh batteries in remotes, functional cameras, and stable network connections.
• Perform DoD-certified data wipes on decommissioned laptop hard drives.
• Prepare retired equipment for disposal in accordance with company and environmental standards.
• Monitor and maintain the corporate mesh Wi-Fi system.
• Support and maintain the corporate firewall, including updates and configuration changes.

Benefits

• Several insurance options including HMO and High Deductible plans with Health Savings Accounts [HSAs], Flex Spending Accounts [FSAs], Full Dental Plans, ST/LT Disability, Life Insurance, floating federal holiday options, and 401k matched.
• Certificate Incentive Program to promote professional development.
• Flexible Work Environment.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED