Easterseals MORC-posted about 1 year ago
Part-time • Entry Level
Walled Lake, MI

The Part-Time Intake Team Support Specialist at Easterseals MORC is responsible for providing exceptional customer service and support to individuals seeking access to services. This role involves engaging consumers in a welcoming manner, triaging inquiries, and facilitating a smooth intake process. The specialist will assist with various communication channels and ensure that new individuals receive the necessary information and support as they transition into the program.

  • Engage consumers in a welcoming and empathetic manner regardless of disability or phase of recovery.
  • Assist individuals by addressing inquiries, resolving issues, and fulfilling requests through various communication channels.
  • Answer and triage internal and external telephone calls.
  • Conduct initial screenings of consumers to determine the nature of requests or problems.
  • Look up new individuals in EMR and add new individual charts when appropriate.
  • Enhance engagement and outreach of new individuals by providing a supportive intake experience.
  • Educate new individuals on EM service array and Same Day Access process.
  • Take and maintain Team meeting minutes as requested.
  • Scan documents into Easterseals MORC's EHR.
  • Distribute and explain intake forms to new individuals.
  • Two years of responsible full-time clerical experience.
  • Excellent customer service skills.
  • Ability to make general decisions in accordance with departmental policies and procedures.
  • Strong computer knowledge and experience including Microsoft Office.
  • Knowledge of modern office equipment, practices, and procedures.
  • Experience with healthcare EHR systems and Salesforce is a plus.
  • Knowledge of grammar, spelling, and punctuation.
  • Ability to follow complex oral and written instructions.
  • Computer literacy and competency with Microsoft Office Professional package.
  • Experience with healthcare EHR systems and Salesforce.
  • Knowledge and understanding of co-occurring disorders (mental health & substance abuse).
  • Health insurance
  • Dental insurance
  • 401(k)
  • Flexible spending account
  • Paid time off
  • Vision insurance
  • Loan forgiveness
  • Flexible schedule
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service