Part-Time Hub Administration Agent

American Airlines Group • Chicago, IL

254d

About The Position

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer amazing employee flight privileges within the American Airlines global network, training and development programs to take your career to the next level, and comprehensive health and life benefits (subject to location).

Requirements

• Minimum age: 18.
• High school diploma or GED equivalent.
• Valid driver's license may be required by local airport authorities.
• Ability to work rotating shifts including nights, weekends, holidays, and days off.
• Fluency in reading, writing, and speaking English.
• Fluency in reading, writing, and speaking Spanish.
• Possess the legal right to work in the United States.

Nice To Haves

• Minimum of one (1) year customer service experience.
• Previous experience in a team-lead capacity.
• Administrative background.
• Above average attendance.

Responsibilities

• Provide efficient, friendly service to all customers at hub airports.
• Promote and sell air travel with American Eagle, American Airlines, and/or contracted carriers.
• Complete arrangements for accommodating passengers with their travel needs.
• Assist with processes to ensure operational coverage.
• Utilize Staff Admin to upload schedules and ensure adequate employee coverage.
• Schedule training and support the implementation of new hire processes.
• Complete various administrative duties including badging assistance and recruiting assistance.
• Conduct agent observations and associate activities.
• Administer local training programs.
• Maintain supplies and inventory control logs.
• Prepare customer correspondence, investigate discrepancies, and compile statistical data for reports.
• Assist management in the completion of administrative duties.
• Act as a company representative when assigned.

Benefits

• Employee flight privileges within the American Airlines global network.
• Training and development programs.
• Comprehensive health and life benefits (subject to location).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Air Transportation
• Education Level: High school or GED