Part-time Hotel Front Desk

Marriott International • Livonia, MI

435d • $33,280 - $35,360

About The Position

We are seeking a friendly and organized Front Desk Receptionist to join our team at our hotel. This part-time position requires applicants with FOSSE knowledge and Marriott experience. As the first point of contact for our guests, you will play a crucial role in providing excellent customer service and creating a positive impression for visitors during their stay. The ideal candidate will possess strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Requirements

• High school diploma or equivalent
• Previous experience as a receptionist or in a customer service role preferred
• Strong organizational skills with the ability to prioritize tasks effectively
• Excellent communication skills, both verbal and written
• Ability to handle multiple phone lines and manage inquiries professionally
• Attention to detail and accuracy in data entry tasks

Responsibilities

• Greet and welcome visitors in a professional and friendly manner
• Answer phone calls and direct them to the appropriate department or individual
• Create and modify stay reservations
• Process guest check-ins and check-outs
• Work closely with the housekeeping department to keep room status reports up to date and coordinate requests for maintenance and repair work
• Ensure the reception area is clean, organized, and presentable at all times
• Obtain proper documents from guests to confirm their stay
• Communicate services and amenities of the hotel to guests

Benefits

• Dental insurance
• Employee discount
• Flexible schedule
• Free parking
• Health insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED