Part-Time Guide

Surterra Holdings-posted 12 months ago
Full-time • Entry Level
Deltona, FL
101-250 employees
Chemical Manufacturing
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Guides take care of our patients and customers. They are the product and industry experts in our retail locations who provide knowledge, exceptional service, and ensure our stores are places where everyone feels like they belong. Parallel is one of the largest multi-state cannabis companies in the world, owning and operating in three markets; Florida (Surterra Wellness), Massachusetts (NETA) and Texas (Surterra Wellness). If you enjoy companies that are growing, moving fast, and constantly challenging themselves to achieve more, then Parallel is for you. We work hard, lean on each other, and are passionate about a pretty ambitious vision – pioneering a new paradigm of what well-being can be for all people, everywhere.

  • Model best-in-class service that consistently exceeds our customers' expectations and builds a long-term rapport using established customer service model.
  • Provide customers and caregivers with expert cannabis recommendations discussing therapy goals, product effects, potency, dosing, methods of consumption, and administration.
  • Participate in the patient intake process, entering and maintaining appropriate paperwork and patient records.
  • Accurately receive, prepare, and complete patient orders and sales utilizing point-of-sale (POS).
  • Maintain accurate records of all activities including customer records for all activities in accordance with the State Regulations, as well as regulations set forth by local and federal agencies.
  • Maintain privacy and confidentiality of sensitive patient information in alignment with HIPAA compliance.
  • Appropriately escalate customer conflict or complaint, inspiring long-term patient relationships and loyalty to our brands.
  • Maintain the cleanliness of the store on a daily basis.
  • Age 21 or over
  • High School Diploma or equivalent
  • Valid Government-Issued Photo ID
  • Must be flexible regarding work schedule, including evenings, weekends, and holidays
  • 1 year in Retail or a related industry where customer service is critical
  • Constantly operating a computer and other office machinery
  • Strong attention to detail and ability to multitask and manage time effectively
  • Excellent communication and organizational skills
  • Ability to manage difficult situations and resolve in a timely and professional manner
  • Microsoft Office Suite proficient level
  • Experience in the Cannabis industry
  • Employee discount
  • Balance and flexibility; paid time off, paid parental leave, flexible work arrangements
  • 401k enrollment
  • Pet Insurance
  • Tuition Reimbursement Programs
  • Consistent, reliable benefits; full medical / vision / dental (full time only)
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