Part-Time Guide

Parallel • Franklin, MA

222d

About The Position

Guides take care of our patients and customers. They are the product and industry experts in our retail locations who provide knowledge, exceptional service, and ensure our stores are places where everyone feels like they belong. This role is with NETA, one of the renowned retail brands under the Parallel umbrella. Parallel is one of the largest multi-state cannabis companies in the world, owning and operating in three markets; Florida (Surterra Wellness), Massachusetts (NETA) and Texas (Goodblend). At NETA, we are a passionate group of patient advocates, experienced professionals, industry leaders and philanthropists. We have come together to improve the quality of patients' lives through personalized care and the best in the art and science of medical marijuana. We provide registered patients and recreational customers in Massachusetts with first-rate marijuana therapies at our registered dispensaries in Brookline, Northampton, and Franklin.

Requirements

• Age 21 or over
• High School Diploma or equivalent
• Valid Government-Issued Photo ID
• Must be flexible regarding work schedule, including evenings, weekends, and holidays
• 1 year in Retail or a related industry where customer service is critical
• Constantly operating a computer and other office machinery
• Strong attention to detail and ability to multitask and manage time effectively
• Excellent communication and organizational skills
• Ability to manage difficult situations and resolve in a timely and professional manner
• Microsoft Office Suite proficient level

Nice To Haves

• Experience in the Cannabis industry

Responsibilities

• Model best-in-class service that consistently exceeds our customers' expectations and builds a long-term rapport using established customer service model.
• Provide customers and caregivers with expert cannabis recommendations discussing therapy goals, product effects, potency, dosing, methods of consumption, and administration.
• Participate in the patient intake process, entering and maintaining appropriate paperwork and patient records.
• Accurately receive, prepare, and complete patient orders and sales utilizing point-of-sale (POS).
• Maintain accurate records of all activities including customer records for all activities in accordance with the State Regulations, as well as regulations set forth by local and federal agencies.
• Maintain privacy and confidentiality of sensitive patient information in alignment with HIPAA compliance.
• Appropriately escalate customer conflict or complaint, inspiring long-term patient relationships and loyalty to our brands.
• Maintain the cleanliness of the store on a daily basis.

Benefits

• Employee discount
• 401k enrollment
• Pet Insurance
• Tuition Reimbursement Programs
• Chance to make a difference; Employee Relief Fund, community volunteerism through our Parallel Cares program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Warehousing and Storage
• Education Level: High school or GED