Part-Time Guest Service Agent

HRI Hospitality

104d

About The Position

At HRI Hospitality, we offer a unique perspective on hotel ownership and management. We’re here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become the center of their vibrant urban community, we take it to the next level. We are looking for people to join our team that share in the passion for warm welcomes and creating an unforgettable experience for our guests. With a wide array of brands in exciting locations, HRI Hospitality is the destination to set course for growing your career!

Requirements

• Minimum 18 years of age.
• US work authorization required.
• High school graduate or equivalent.
• Minimum six (6) months experience as a Guest Service Agent in a hotel/resort (or comparable in other customer focused industry).
• Minimum six (6) months cash handling experience required.
• Able to effectively communicate in English, in both written and verbal form.
• Ability to input and access data in computer.
• Ability to understand guest inquiries and provide responses.
• Ability to promote positive relations with all individuals who approach the Front Desk.
• Ability to work well under pressure of constant frequent arrivals and departures.

Nice To Haves

• Ability to think clearly, quickly and make concise decisions.
• Ability to prioritize, organize and follow up.
• Ability to maintain confidentiality of all guests and hotel information.
• Willingness to work varied shifts, including weekends and holidays.

Responsibilities

• Check in and check out hotel guests courteously and efficiently; process all payments according to established hotel requirements.
• Provide information to any guest or visitor inquiry.
• Maintain complete knowledge at all times of all hotel features, services, hours of operation.
• Maintain complete knowledge and comply with all hotel and departmental policies and procedures.
• Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.
• Meet with supervisor to review daily assignments and priorities.
• Access all function of computer system according to established procedures and standards.
• Set up work station with necessary supplies; maintain cleanliness throughout shift.
• Answer department telephone within three rings, using correct greeting and telephone etiquette.
• Promote positive guest relations to all individuals approaching the Front Desk.
• Process all guest check ins according to established hotel requirements.
• Maintain guest history files on all guests.
• Handle guest complaints according to the six step procedures, ensuring guest satisfaction.
• Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation.
• Conduct group check ins and outs according to established hotel procedures.
• Adhere to all cashiering procedures.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED