Part-time Front Office Agent

Starwood Hotels • Sunnyvale, CA

124d • $25 - $27

About The Position

The Front Office Agent serves as the first point of contact for guests. This role involves handling check-ins and check-outs, managing reservations, and providing information and assistance to ensure a positive guest experience. The Front Office Agent plays a key role in creating a welcoming environment and ensuring a positive guest experience. This position is also responsible for managing incoming and outgoing calls and is essential in maintaining effective communication within the hotel, ensuring that guests have a seamless and enjoyable experience.

Requirements

• Previous hotel experience.
• Ability to satisfactorily communicate in English (speak, read, write).
• Ability to accurately compute and manipulate mathematical calculations.
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, and cooperativeness.
• Computer knowledge in Windows environment as well as proficiency in the property management system.
• Ability to handle multiple calls and tasks simultaneously in a fast-paced environment.
• Excellent verbal communication skills, with a clear and pleasant speaking voice.
• Ability to work a variety of varying schedules including early mornings, late nights, overnights, weekends, and holidays.

Responsibilities

• Check-in and check-out hotel guests in a confident, professional, and friendly manner, ensuring a smooth and efficient experience.
• Address guest inquiries, requests, and complaints promptly and professionally, ensuring high levels of guest satisfaction.
• Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day or night.
• Manage payments, including cash, credit card transactions, and room charges.
• Complete all items as listed on shift checklists.
• Maintain accurate records of guest information, room assignments, and billing.
• Follow proper cash handling procedures.
• Work closely with housekeeping, maintenance, and other departments to fulfill guest needs and ensure smooth operations.
• Maintain familiarity with hotel management software and basic computer skills.
• Knowledgeable of hotel fire, emergency, and safety procedures.
• Respond to all incoming calls promptly and courteously, directing them to the appropriate departments or individuals.
• Assist guests with various requests, such as room service orders, wake-up calls, or information inquiries, and ensure their needs are met.
• Take accurate messages for guests or staff members and ensure they are delivered promptly.
• Screen calls to identify the nature of the inquiry and transfer them to the correct department or person.
• Handle emergency calls calmly and efficiently, following the hotel's procedures to ensure guest and staff safety.
• Maintain accurate logs of incoming and outgoing calls, messages, and any guest complaints or requests.
• Provide guests with information about the hotel’s services, amenities, and local attractions.
• Communicate guest requests and information to relevant departments, such as housekeeping, maintenance, or room service.

Benefits

• Health & Wellness- Competitive Medical, Dental & Vision, and EAP program
• Retirement Planning
• Paid Personal Days
• Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)!
• SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform.
• Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can!

What This Job Offers

• Number of Employees: 5,001-10,000 employees