Part-Time Floor Lead - Broadway Plaza (Walnut Creek, CA)

Allbirds Retail • Walnut Creek, CA

265d • $22

About The Position

At Allbirds, we’re on a mission to prove that comfort, good design and sustainability don’t have to be mutually exclusive. We are dedicated to making the most sustainable footwear we can using premium natural materials, designed for the to and fro of everyday life. Our commitment to making better shoes in a better way is fueled by a belief that the shoe industry needs to focus less on flash and more on thoughtfulness. With funding from the leading venture capitalists in consumer products, and the founding CEOs of some of the greatest e-commerce businesses in recent history, our desire to shake up the footwear industry is off to a great start. In fact, TIME already called our first shoe, the Wool Runners, the most comfortable in the world, and there is much more to come. We’ve sold a million shoes, launched three groundbreaking materials, and changed how people think about comfort, design, and retail. Now we’re taking the Allbirds in-store experience across the country and are looking for seasoned and impactful retail leaders to execute on that mission.

Requirements

• 2+ years of retail experience, fashion or footwear is a plus
• 1+ years of retail managerial experience
• Connection to Allbirds's mission, vision, and products
• Strong communication and interpersonal skills
• Positive and enthusiastic
• Desire to learn and grow
• Reliable and punctual
• Able to work approximately 40 hours per week, including a minimum of one weekend day

Responsibilities

• Provide all customers with a high quality and personalized in-store experience
• Successfully communicate with and serve a diverse range of customers with different needs
• Be a product and fit expert
• Operate our point-of-sale system
• Utilize and maintain CRM and customer database for outreach, product launches, and events to support and drive business
• Maintain store appearance, cleanliness, and organization, requesting maintenance as needed
• Uphold proper visual merchandising standards on the retail floor and windows
• Monitor stock levels, fill shelves, and ensure all available product is visible on the floor
• Delegate tasks to ambassadors to ensure productivity and that shift goals are met
• Work the backroom as necessary to pull sendbacks, rearrange stock, and transfers product as needed
• Fulfill Leader on Duty responsibilities ensuring brand standards through the selling experience and timely completion of tasks
• Giving timely feedback on the customer experience to impact the energy in the store and KPI results
• Ensure all team members understand the goals for their shift and support them in achieving them
• Model honest and effective communication when delivering and receiving feedback
• Promote a respectful and productive team culture by helping to de-escalate and resolve conflict when necessary
• Leads by example through doing better things in a better way by living curiously, seeking simplicity, acting intentionally, and striving for better
• Coaches and encourages others to succeed by proactively offering expertise and assistance
• Builds trust with others by putting the team’s interests first

Benefits

• Paid time off
• Equity
• Company bonus or sales commissions/bonuses
• 401(k) plan with matching
• Medical, dental, and vision benefits
• Pre-tax savings
• Wellness & lifestyle benefits
• 100% Company paid OneMedical memberships available for members of certain medical plans
• Company HSA contribution for enrolled HSA members
• Employee Stock Purchase Plan
• Company-paid life insurance for full time roles
• Short-term and long-term disability
• Pre-tax savings programs for eligible healthcare, childcare and commuter expenses
• Unlimited PTO for full-time corporate roles
• Sick and vacation time for other roles
• Parental leave with a new parent bonus for full-time employees
• Volunteering, medical & family care leave, bereavement, jury duty, and voting
• Support benefits through Modern Health
• Employee Assistance Program
• 50% discount on most Allbirds products
• Discount mall through LifeBalance
• Reimbursement on eligible wellness expenses

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees