Part Time Event Valet Manager, $35.50/hr + Cash Tips (Bay Area, CA)

ALL ABOUT PARKING INC•San Mateo, CA

4d•$36 - $36

About The Position

All About Parking Inc. is an equal opportunity employer, dedicated to a policy of non- discrimination in employment on any basis including race, creed, color, age, sex, religion or national origin. Summary of Position: The Field Supervisor is responsible for supervising Leads, Attendants & Customer Service Representatives to ensure all Company policies, procedures and performance metrics are correctly and consistently executed. The Field Supervisor is also responsible for reinforcing the Company’s core values in daily operations.

Requirements

Must meet or exceed all qualifications specified under “General Field Employee Qualifications” below.
Strong customer service skills
Strong organizational skills and ability to prioritize
Self-motivated and able to work without constant direct supervision
Security conscious
Excellent verbal/ written communications skills and English language fluency
Effective at communicating in a positive, friendly manner with employees, managers, customers and vendors at all times
Must be able to work effectively on a team and individually
Must be able to have a flexible schedule regarding location and time of work
Ability to juggle multiple tasks and adjust to changing schedules and priorities in a fast- paced environment
Ability to execute duties with minimal direction
Possess basic mathematical skills including the ability to add, subtract, multiply and divide;
Attention to detail and mental alertness
Must be punctual and maintain a good attendance record
Must be at least 19 years of age
Must have at least 3 years of driving experience
Must possess a valid driver’s license with no accidents or two-point driving infractions in the last 5 years
Must possess a valid Vehicle Registration and evidence of insurance coverage
Must obey all traffic regulations
Must have a cell phone, an email account, and a reliable means of transportation to work

Nice To Haves

High school diploma or equivalent preferred
Prior customer service/public-relations experience or equivalent combination of education and experience preferred

Responsibilities

Enforce Company Policies to ensure the highest standards of customer service are being delivered at all times
Execute all procedures, such as daily/weekly checklists, equipment requests, key audits, PAFs, parking/ticketing/greeting process, clock in/out, badging, Paycom acknowledgements, assisting with account budgets, etc.
Create, communicate and monitor employee schedules using Paycom
Teach team to use the AAP Portal as a tool for references and direction
Schedule and lead weekly staff meetings with team
Monitor employees while on duty and maintain a log of their performances in the field. Develop your talented team members for potential promotions
Attend weekly meetings with Operations Manager to review accounts and compliance
Process daily, weekly, and monthly reports for Operations Manager. Reports should include goals for employee betterment, potential opportunities for AAP, Account updates, schedule/staffing recommendations and employee statistics
Utilize progressive disciplinary actions when necessary for review and approval by Operations Manager
Coordinate all dispatch, valet, and driver activities to ensure the proper flow of traffic and personnel to maintain high standard of customer service
Provide hands-on assistance as needed to ensure compliance with our customer service standards
Address and resolve customer issues according to Company standards
Strong leadership, customer service and communication skills
Ability to successfully execute plans & procedures set forth by Manager
Superior knowledge of Account and Company requirements for all field operations personnel, including Valet Attendants, and Station Leads
Superior knowledge of Account Specific Details (ASD), account/station checklist, map(s)
Superior knowledge of basic Paycom functionality to teach team, including but not limited to, clocking in/out, accepting and completing Paycom Learnings, submitting availability and time off requests. etc.
Superior knowledge of other software needed to perform duties, such as Oobeo and Google Suite
Superior knowledge of break and lunch requirements at AAP
Strong knowledge of company equipment and its use and storage
Maintain a clean and orderly working environment
Be flexible with work shifts/hours to service peak volume periods, vacated shifts, and other emergency situations
Follow all Company work rules and procedures as set forth in the Operations Policies and Procedures Manual, Company Handbook, and through Management’s instruction
Escalate employee and customer relations issues to Operations Manager and promote a harmonious work environment when necessary
Apply and implement high standards of performance by submitting to management new ideas, opportunities, concepts and procedures relative to changing organizational and staffing needs
Conduct general field operations functions as needed
Execute Company policies & procedures to achieve performance standards set by Manager utilizing appropriate Company software, systems & workflows
Modelling our Corporate Values and standards of professionalism
Fostering a positive team culture
Motivating staff to perform their best
Developing staff for career growth
Disciplining and managing conflict resolution fairly
Adjusting existing interpersonal relationships to reflect Supervisor-Employee role (not co-worker)
Other duties and responsibilities as assigned